Tenant Rights
Aubrey Grevemeyer
Legal Assistant
East Lansing,MI
Summary
Recent Graduate enrolled in a Post-Bachelor's Degree Paralegal Certificate of Achievement from Lansing Community College. Technologically-savvy Paralegal offering proficiency in MS Office & G Suite, office administration, and legal research. Well-versed in legal terminology and legal document preparation/analysis.
Overview
1
1
years of professional experience
4
4
years of post-secondary education
2
2
Language
Work History
Front Desk Supervisor
Marriott Hotels
East Lansing, MI
06.2021 - Current
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Vault Teller
Bank Teller, PNC Bank
Lansing, MI
05.2020 - 06.2021
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
- Properly processed deposits, withdrawals and payments for average of 100 customers daily.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
Front Desk Associate
Marriott Hotels
East Lansing, MI
09.2019 - 03.2020
Peer Assistant
Neighborhood Student Success Collaborative
East Lansing, MI
08.2019 - 03.2020
- Served as an integral part of student success relating to accessing academic, residential, health, and wellness resources, & as an intercultural support network for students in each neighborhood
- Greeted students and provided them with a positive first impression
- Provided administrative and clerical support; directing patrons and answering their questions
- Answered the telephone; taking and relaying messages; providing information to callers.
- Improved operations through consistent hard work and dedication.
Education
Bachelor of Arts - Sociology
Michigan State University
East Lansing, MI 09.2017 - 05.2020
Certificate - Paralegal Studies
Lansing Community College
Lansing, MI 01.2021 - Current
Skills
File management
Problem-solving skills
Proficient in MS Office and G Suites
Legal Research
Document preparation
Relationship building and management
Flexible and Adaptable
Interpersonal Communication
Dependable and Responsible
Interests
Immigrant Rights
Reproductive Rights
Worker's Rights
Voting Rights
Timeline
Front Desk Supervisor
Marriott Hotels
06.2021 - Current
Certificate - Paralegal Studies
Lansing Community College
01.2021 - Current
Vault Teller
Bank Teller, PNC Bank
05.2020 - 06.2021
Front Desk Associate
Marriott Hotels
09.2019 - 03.2020
Peer Assistant
Neighborhood Student Success Collaborative
08.2019 - 03.2020
Bachelor of Arts - Sociology
Michigan State University
09.2017 - 05.2020