LaCharity Harris
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty and resolving complex issues at Teleperformance. Demonstrates exceptional problem-solving abilities and active listening skills, leading to efficient dispute resolution and increased repeat business. Expert in customer relations and call center operations, consistently delivering informed recommendations and satisfactory outcomes.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Teleperfoemance
03.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
S4 Communications
12.2023 - 02.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
No Degree - Pharmacy Technician
Bossier Parish Community College
Bossier City, LA12.2026
High School Diploma -
Longview Early Graduation
Longview, TX05.2020
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Customer Relations
Call center experience
Singing, reading, and learning
Writing and reading helps me have more knowledge about the things I'm doing and singing is just for fun.
Timeline
Customer Service Representative
Teleperfoemance
03.2024 - 08.2024
Customer Service Representative
S4 Communications
12.2023 - 02.2024
No Degree - Pharmacy Technician
Bossier Parish Community College
High School Diploma -
Longview Early Graduation
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