Melody Curasi
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Personal Assistant
Self-employeed
New York, NY
01.2012 - Current
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Office Manager
Lorber Law
Remote
04.2008 - 07.2021
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Standardized office structures and processes to promote collaboration and increased performance.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
Call Center Representative, Dispatcher
Precision Pipeline Solutions
New Windsor, NY
04.2017 - 11.2019
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- 150+ inbound and outbound calls per day
Collections Specialist
Immediate Credit Recovery
Wappingers Falls, NY
04.2016 - 07.2017
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
Retention Specialist/Team Lead
NexxLinx
01.2014 - 02.2016
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Evaluated employee performance and coached and trained to improve weak areas.
Pharmacy Technician
New Windsor Pharmacy
01.2014 - 01.2015
- Counted and labeled prescriptions with correct item and quantity.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
Dispatcher
All Family Taxi
New Windsor, NY
03.2012 - 06.2013
- Answered phones, answered all customer questions and communicated with drivers.
- Maintained updated and detailed records of calls in physical and electronic database.
Pharmacy Technician
Rite Aid
Newburgh
01.2008 - 01.2010
- Assisted Pharmacist with prescriptions, counting and dispensing
- Customer support
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Outreach Worker
Cornerstone Health Care
Newburgh, NY
06.2000 - 06.2001
- Advocated for client needs and funding for at-risk groups.
- Assisted families with financial and housing resources.
- Worked with clients to improve life choices and maximize benefits of programs.
Education
High School Diploma -
Newburgh Free Academy
Newburgh, NY06.2005
Skills
- Customer Service (20 years)
- Great oral and written communication skills
- Microsoft Excel
- Account Management
- Retention Specialist
- Collections Specialist
- Zendesk
- Key Performance Indicators (KPIs)
- High-Volume Call Centers (100 calls per day)
- HIPAA and Confidentiality Compliance
- Dispatching Field Personnel
- Remote (WFH) Experienced
- Skip Tracing
- Analytical Experience
- Appointment Booking
- Leadership
- Time Management
Timeline
Call Center Representative, Dispatcher
Precision Pipeline Solutions
04.2017 - 11.2019
Collections Specialist
Immediate Credit Recovery
04.2016 - 07.2017
Retention Specialist/Team Lead
NexxLinx
01.2014 - 02.2016
Pharmacy Technician
New Windsor Pharmacy
01.2014 - 01.2015
Dispatcher
All Family Taxi
03.2012 - 06.2013
Personal Assistant
Self-employeed
01.2012 - Current
Office Manager
Lorber Law
04.2008 - 07.2021
Pharmacy Technician
Rite Aid
01.2008 - 01.2010
Outreach Worker
Cornerstone Health Care
06.2000 - 06.2001
High School Diploma -
Newburgh Free Academy