Hunter Green
Normal,IL
Summary
A hardworking employee gifted at reviewing team tasks to assure quality. Engaging and personable with the ability to coach and train others so they can reach their maximum potential. A multi-tasking individual well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with the organization's mission and values. Pursuing a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
1
1
Certification
Work History
On Site Support (Temporary Work Assignment)
State Farm Mutual Automobile Insurance Company
03.2024 - Current
- Assists with facilitation of a PL Auto DE USA learning path.
- Tracks and documents learners development.
- Tracks and documents training methods and delivery.
- Effectively delivers training material to learners through in class presentations and other company approved lines of communication.
- Assists facilitator with developing and deploying effective training strategies for modern learners.
- Monitors learners behaviors and tendencies during facilitator lead presentations.
- Researches business area programs to provide facilitator with training material for classroom presentations.
- Effectively communicates with learners, facilitator, other support staff, and management.
- Effectively uses Teams, Zoom, SharePoint, Word, PowerPoint, and Excel.
Head High School Basketball Coach
Blue Ridge High School
10.2022 - Current
- Act as positive role model for team participants and in community.
- Develop and implement effective training and skills development strategies to improve overall team performance.
- Promote good sportsmanship with competing teams on- and off-field.
- Evaluate individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Consult with athletic director, coaching staff, school administration, and parents to assess team structure and culture.
- Built strong media and community relationships through positive interaction and communication in support of sports program.
Underwriting Service Assistant
State Farm Mutual Automobile Insurance Company
06.2022 - Current
- Respond to insurance agent requests to make changes and/or updates to customers auto policies.
- Log and review supporting documentation and place all information in client files.
- Work in production based environment driven by individual performance and metrics.
- Serve as a member of the Quality Committee to ensure all team members are up to date on processes and procedures.
- Produces results above departments expectations.
Assistant High School Basketball Coach
Blue Ridge High School
08.2021 - 10.2022
- Prepared athletes for games with a well-coordinated schedule of practices and individual training.
- Created out-of-season training camps to keep player skills at peak levels and introduce new members to team.
- Consulted with the athletic director and coaching staff to assess team structure and culture.
Property-Complex Claims Specialist
State Farm Mutual Automobile Insurance Company
08.2018 - 07.2021
- Handled claims in a team environment and as a single point of contact with a daily schedule that is made up of phone time and task time.
- Applied knowledge of policies, procedures, laws, statutes, and insurance regulations when determining coverage.
- Determined liability for first and third parties for property damages while negotiating and settling claims with an authority of $250,000, but up $1,000,000 with management approval.
- Determined whether additional or specialized investigation is necessary for claim resolution.
- Communicated with witnesses, agents, other insurance companies, repair shops, contractors, medical providers, attorneys, and others in the course of conducting investigations.
Enterprise/Auto Initial Loss Reporting
State Farm Mutual Automobile Insurance Company
06.2017 - 08.2018
- Assisted State Farm policy holders, State Farm agents, and any third-party claimant with starting the claims process in the Loss Intake Tool for automobiles and fire.
- Assisted State Farm policy holders and State Farm agents in setting up repairs and/or rentals in the Loss Intake Tool for automobiles.
- Explained features and coverage of State Farm policies to State Farm customers and State Farm agents for automobile policies in all fifty states.
- Investigated and established 100-0, 50-50, 0-100 liability decisions in the Enterprise Claims System for automobile accidents in all fifty states.
Education
Bachelor of Science - Management Information Systems
Eastern Illinois University
Charleston, IL05.2017
High School Diploma -
Heyworth High School
Heyworth, IL05.2013
Skills
- Leadership
- Recruitment
- Written and Verbal Communication
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Call Center
- Customer Service
- Property and Casualty Claim Handling
- Coaching
- Data Entry
- Training
Certification
- Florida Non-Resident All Lines Adjuster Insurance License: 11/2017 - 07/2021
- Sport First Aid: 08/2021 - Current
- IHSA Coaching Orientation 2E: 08/2021 - Current
Affiliations
Sigma Nu Fraternity, 09/2013 - 05/2017
Executive New Member Educator, 01/2016 - 12/2016
• Mentored candidates on Leadership Ethic Achievement Development (LEAD) program.
• Organized and delivered eight-week on boarding, educational program for Sigma Nu Fraternity
candidates.
• Administered chapter test to candidates bi-weekly.
• Monitored candidates, with executive board, to ensure candidates are following procedures and
training.
Executive Recruitment Chairmen, 01/2015 - 12/2015
• Identified new members and managed prospect list.
• Developed recruitment techniques with other chapters.
• Organized and coordinated recruitment events.
• Reported recruitment activities and results to National Headquarters.
• Defined and led activities during organized chapter activities.
Timeline
On Site Support (Temporary Work Assignment)
State Farm Mutual Automobile Insurance Company
03.2024 - Current
Head High School Basketball Coach
Blue Ridge High School
10.2022 - Current
Underwriting Service Assistant
State Farm Mutual Automobile Insurance Company
06.2022 - Current
Assistant High School Basketball Coach
Blue Ridge High School
08.2021 - 10.2022
Property-Complex Claims Specialist
State Farm Mutual Automobile Insurance Company
08.2018 - 07.2021
Enterprise/Auto Initial Loss Reporting
State Farm Mutual Automobile Insurance Company
06.2017 - 08.2018
Bachelor of Science - Management Information Systems
Eastern Illinois University
High School Diploma -
Heyworth High School
- Florida Non-Resident All Lines Adjuster Insurance License: 11/2017 - 07/2021
- Sport First Aid: 08/2021 - Current
- IHSA Coaching Orientation 2E: 08/2021 - Current
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