Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nicole Embry-Heard

Cincinnati,OH

Summary

Experienced professional with 17 years of expertise in student personnel management and strict adherence to standards and center rules within the educational sector, specifically working with young adults. Seeking employment in an educational or residential setting to demonstrate exceptional leadership and customer service skills. Goal is to support students in their journey towards becoming positive citizens and making informed, positive decisions.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Scheduler I

The Christ Hospital
02.2024 - Current
  • Manages daily patient and physician scheduling using Practice Management system for ordering of labs, diagnostic test orders and scheduling doctor's visits, follow-up appointments and hospital procedures and surgeries as needed
  • Schedules appointments in order to optimize patient satisfaction, provider time and treatment room utilization
  • Confirms appointments and scans orders into Electronic Medical Record (EMR)
  • Assignments may be of a confidential manner and require judgment and discretion at all times.

Student Personnel Officer

Cincinnati Job Corps
10.2009 - 08.2023
  • Fostered career development goals, enforced Zero Tolerance policies, and applied effective intervention techniques
  • Regularly attended and occasionally conducted essential training sessions, including annual briefings on Behavior Management System for new staff members
  • Implemented a reward system for students exhibiting regular positive behavior, including monthly award presentations to recognize exemplary performance and achievements
  • Led a team to develop strategic academic/trade plans for at-risk students, resulting in improved retention rates, and established a dedicated team to manage student personnel responsibilities outside of regular working hours
  • Upheld PRH requirements by consistently ensuring all SOPs were updated and accurately followed
  • Fostered student accountability through daily report generation and behavioral monitoring
  • Executed required reporting tasks accurately and within set deadlines
  • Conducted staff trainings to encourage the confrontation of negative behavior and the reinforcement of positive behavior, thereby promoting a conducive work environment
  • Managed and analyzed negative incident reports, ensuring data accuracy for strategic decision-making
  • Streamlined student violation and leave processes, improving efficiency and adherence to PRH and regional guidelines
  • Performed key administrative tasks including the organization of student behavior documents in CIS, file management, and handling of incoming and outgoing correspondence, contributing to an orderly and productive work environment.

Residential Advisor

Cincinnati Job Corps
10.2006 - 09.2009
  • Managed student case documentation, facilitating timely access to counseling and mental health services
  • Ensured a secure and organized residential environment through regular safety inspections and enforcement of housekeeping standards
  • Provided daily updates to residents on center news, upcoming events, and distributed recognition via dormitory awards
  • Assigned Dorm officers by assessing residents' positive behavior and leadership capabilities
  • Attends staff training sessions and others as directed
  • Complies with all DOL guidelines, Quality Assurance Plans to include center standards policies and procedures
  • Establishes close working relationships with students and motivates them to work towards their goals
  • Maintain order and discipline on dorm according to center guidelines.

Education

Associate of Arts -

Cincinnati State
Cincinnati, OH

High school diploma - General Studies

Western Hills High School
Cincinnati, OH
06.1990

Skills

  • Customer Service
  • Communication
  • Administrative Experience (10 Years)
  • Training & Development
  • Behavior Management
  • Attention to Detail
  • Problem Solving
  • Microsoft Office
  • Policy Development

Certification

  • Safety Employee of the Month, Cincinnati Job Corps, 2021
  • Panther Higher Development Program, Cincinnati Job Corps, 2012
  • Campus Security & Student Conduct Conference Certificate of Attendance, MTC Corporate University, 2016
  • Supervisory Development Program (SDP), MTC Corporate Uiversity, 2012
  • TAP 21/ODADAS Credentialing Guidelines, Center for Chemical Addictions Treatment, 09/14/11
  • CPR Certification

Timeline

Scheduler I

The Christ Hospital
02.2024 - Current

Student Personnel Officer

Cincinnati Job Corps
10.2009 - 08.2023

Residential Advisor

Cincinnati Job Corps
10.2006 - 09.2009

Associate of Arts -

Cincinnati State

High school diploma - General Studies

Western Hills High School

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Nicole Embry-Heard