Melissa Kammann
Evansville,WI
Summary
Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements.
Overview
16
16
years of professional experience
Work History
Scheduler I
SSM Healthcare-Dean Medical Group
10.2013 - Current
- Customer service position in Phone Call Center.
- Daily demonstration of working knowledge of ethical behavior.
- Scheduling patient appointments per provider and departmental protocols, Handled 70-100 calls daily.
- Creating/updating patient account information accurately; including insurance entry and verification.
- Answer and screen phone calls from patients, providers and outside sources and route, assist and relay patient messages to providers per telephone encounters in computer system per established workflows.
- Accurately schedule, reschedule, cancel and/or coordinate provider appointments.
- Work assigned work queues daily and weekly.
Registrar
UW Medical Foundation
11.2009 - 10.2013
- Call Center position verifying patient information including insurance verification, updating where necessary. Handles 12 calls an hour.
- Covering staff in clinical areas for breaks and lunches and checking in patients for scheduled appointments.
- Greeted every guest with personable approach and provided knowledgeable service.
- Collecting co-payments for appointments and balancing cash drawer at end of shift.. Complete work queues as assigned daily and weekly.
Reception Imaging Scheduler
Advocate Aurora HealthCare
07.2006 - 11.2009
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments and relayed preparations for examinations for Medical Imaging at 12 sites throughout the Milwaukee area including outlaying areas.
Education
No Degree - Enviromental History
Northland College
Ashland, WISkills
- Critical Thinking
- Telephone skills
- Customer service skills
- Medical Terminology
- Customer Service skills
- Patient appointment Coordination
- HIPPA compliance
Timeline
Scheduler I
SSM Healthcare-Dean Medical Group
10.2013 - Current
Registrar
UW Medical Foundation
11.2009 - 10.2013
Reception Imaging Scheduler
Advocate Aurora HealthCare
07.2006 - 11.2009
No Degree - Enviromental History
Northland College