Kerry Clarke
Saint Louis ,MO
Summary
Adept at client-specific scheduling and fostering differing levels of teamwork, I leveraged my strong work ethic at SLUCare Central to enhance patient experience and operational efficiency in a variety of ways . My background spans from healthcare to retail, cultivating a mastering of document management and problem-solving on a wide spectrum of experience. I am always eager to gain additional skillsets , technical proficiencies, and further responsibility within a given role.
Overview
5
5
years of professional experience
Work History
Scheduler I
SLUCare Central
Saint Louis, MO
02.2024 - Current
- Respond to inquiries via telephone and/or the internet from patients seeking information and/or resources, while following organizational guidelines.
- Collect relevant caller data to assist with measurement, tracking, and reporting activities.
- Track inquiries, questions, and answers, and provide care-forward resolution.
- Provide guidance on best practices related to scheduling within departments, cross-functional teams, and co-workers.
- Demonstrate strong problem-solving skills, resolving issues efficiently and effectively.
- Maintain a positive working relationship with fellow staff and management.
GM and Style Team Member
Target
Saint Louis, MO
08.2022 - 11.2023
- Prioritized pleasant guest interaction and engagement, while balancing ever-changing daily tasks.
- Ensured product availability by keeping the sales floor replenished and organized.
- Gained knowledge from store tools to have a clear understanding of key metrics, sales goals, inventory levels, and store policies.
- Executed revisions, sales plans, planograms, and Visual Merchandise Guides (VMGs) for defined categories.
- Supported additional areas and team members within the store when needed, with effective communication and proper policy adherence.
Massage Therapist
Massage Envy Spa
Oakville, MO
03.2020 - 08.2022
- Organized and maintained full schedule of appointments with clients of different ages and physical needs.
- Performed various massage techniques, including Swedish, deep tissue, sports, prenatal, and DNM, to promote relaxation and alleviate muscle tension.
- Responded promptly to any questions from clients about additional treatments beforehand, and followed up with an individualized care plan for optimal health benefits.
- Upheld strict confidentiality and privacy standards, respecting client information and personal health data.
- Cultivated loyal clientele and high rate of referral based on quality of massage services.
Education
Licensed Massage Therapist - Massage Therapy
Healing Arts Center
Saint Louis, MO12-2018
High School Diploma -
Brentwood High School
Brentwood, MO05-2017
Some College (No Degree) - Psychology
Lindenwood University
Saint Charles, MOSkills
- Client-specific scheduling and verification
- Patient registration
- Medical terminology
- Document management
- Service sales
- Problem-solving
- Strong work ethic
- Teamwork and collaboration
Timeline
Scheduler I
SLUCare Central
02.2024 - Current
GM and Style Team Member
Target
08.2022 - 11.2023
Massage Therapist
Massage Envy Spa
03.2020 - 08.2022
Licensed Massage Therapist - Massage Therapy
Healing Arts Center
High School Diploma -
Brentwood High School
Some College (No Degree) - Psychology
Lindenwood University
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