HEATHER BURNS
SHOT WITH LOVE BY HEATHER
Battle Creek,MI
21
years of professional experience
Highly organized and dependable administrative professional with experience in office support, recordkeeping, scheduling, logistics, and client and vendor relations. Strong written and verbal communicator who manages competing priorities, works independently or with a team, and adapts quickly to new systems. Proactive problem-solver who provides reliable support with attention to detail and confidentiality.
Work History
Associate Photographer
1 Year 7 Months- Support the head photographer at school and club sports events, adapting to changing assignments, schedules, and event needs.
Owner / Lead Photographer
13 Years 7 Months- Oversee business operations including scheduling, client relations, contracts, invoicing, payments, records, and expenses.
- Coordinate appointments, timelines, logistics, and communications with clients, vendors, and field teams from inquiry through completion.
- Maintain contracts, liability waivers, and financial records, including invoicing, accounts receivable, deposits, and expense reporting.
- Build lasting client relationships through personalized service, referrals, and repeat business, booking 50+ sessions annually; independently resolve issues and prioritize competing demands.
Independent Fashion Consultant / Boutique Owner
8 Years 1 Month- Oversaw retail operations including sales, customer service, inventory, order fulfillment, and follow-up across in-person, online, vendor, and pop-up sales.
- Built customer relationships through personalized service, social media, live video sales, community events, and follow-up while creating promotional content to support sales.
- Processed POS transactions, tracked business activity and expenses using QuickBooks, and coordinated shipping, pickup, and delivery while managing changing priorities independently.
Facility Engineering Administrative Assistant
1 Year- Provided administrative support for the Facility Engineering Department, including documentation, recordkeeping, communication, and daily office coordination.
- Created and implemented a facility maintenance request system that improved communication, tracking, and completion of work orders.
- Processed facility repair requests and communicated with trade supervisors, crew leaders, tradespeople, and laborers to coordinate work needs.
- Supported Michigan state budget and reporting requirements while maintaining accurate, organized records.
Foster Care Counselor
7 Months- Maintained accurate, confidential case files and documentation for a full caseload across multiple counties.
- Coordinated schedules, visits, court-related activities, and service planning while communicating with families, schools, courts, agencies, and professionals and handling sensitive, high-stress situations with discretion and sound judgment.
Executive Meetings Manager
2 Years- Awarded a 5 Year Diamond of Excellence Award
- Booked Short Term Event requests at 30k per month revenue. Worked with repeat & new clientele and managed multiple events and deadlines in a fast-paced environment.
- Coordinated corporate, nonprofit, and social events from planning through completion, including schedules, logistics, client communications, meeting space, catering, audiovisual needs, and room setups.
- Built trusted client relationships, recommended services, identified sales opportunities, and provided solutions while providing excellent customer service.
Banquet Server / Coffee Break Attendant / Off-Site Catering
3 Years- Provided professional customer service while assisting with setup, service, breakdown, and guest needs for meetings, conferences, banquets, and off-site events.
Education
Bachelor of Arts And Science - Psychology
Skills
Administrative & Office Support
Customer Service & Communication
Scheduling & Calendar Management
Microsoft Office & Google Workspace
Document & Record Management
Financial Recordkeeping
Client & Vendor Relations
Data Entry
Meeting & Project Coordination
Office Organization
Inventory & Supply Tracking
Confidentiality
Problem Solving & Process Improvement
General Office Equipment
Leadership And Community Experience
- Team Manager, AYSO, 01/01/26, Present, Coordinate team communications, schedules, administrative details, fundraising, and activities while supporting coaches and families.
- Team Manager / Volunteer, JR. GROWLERS, 01/01/26, Present, Coordinate team communications, schedules, logistics, and administrative details while supporting coaches, families, and events., Support fundraising, uniform fittings, picture day, GameChanger updates, and team activities., Chaired a 2025 organization-wide wreath fundraiser involving 15 teams, coordinating vendor orders, approximately $13,000 in sales, and pickup/delivery.
- Volunteer, KELLOGG ELEMENTARY PARENT TEACHER ORGANIZATION, 01/01/18, Present, Plan and support programs, fundraisers, and events with school staff, parents, community members, and local businesses., Managed financial records and a $15,000 annual budget, including income, expenses, petty cash, donations, and financial reporting., Built community relationships and partnered with local businesses to support fundraising and school initiatives.
- Table Leader, MOTHERS OF PRESCHOOLERS (MOPS), 01/01/21, 12/31/24, Led group members while coordinating meetings, activities, communication, and discussions., Built community and maintained a welcoming, organized environment.
Timeline
Associate Photographer
MAIN ST. PORTRAITS
01.2025 - CurrentRead More
Independent Fashion Consultant / Boutique Owner
LULAROE
12.2016 - 01.2025Read More
Owner / Lead Photographer
SHOT WITH LOVE BY HEATHER
01.2013 - CurrentRead More
Facility Engineering Administrative Assistant
UNIFIED BUSINESS TECHNOLOGIES
10.2012 - 10.2013Read More
Foster Care Counselor
STARR COMMONWEALTH
02.2012 - 09.2012Read More
Executive Meetings Manager
RADISSON PLAZA HOTEL & SUITES / GREENLEAF HOSPITALITY GROUP
01.2009 - 01.2011Read More
Banquet Server / Coffee Break Attendant / Off-Site Catering
RADISSON PLAZA HOTEL & SUITES / GREENLEAF HOSPITALITY GROUP
01.2006 - 01.2009Read More
WESTERN MICHIGAN UNIVERSITY
Bachelor of Arts And Science from Psychology
Read More