Open To Work
Donna Mazzenga
Lake Orion,MI
Work Preference
Summary
Resourceful Administrative Professional experienced in supporting diverse sectors, including pharmaceutical and automotive industries. Achieved operational efficiency through strong time management, client relationship building, and data analysis skills. Focused on enhancing team collaboration and administrative processes while maintaining accuracy and confidentiality in fast-paced environments. Dependable with track record of success in the field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Work History
Quality Document Associate
Endo Pharmaceuticals
Rochester, MI
09.1997 - 02.2026
- Utilized Documentum, Master Control, and Veeva document management systems to create, manage and maintain documents.
- Developed and modified standard operating procedures, ensuring compliance and enhancing operational efficiency in document management.
- Handled incoming calls from customers regarding training curriculum for their reports.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Maintained positive working relationship with fellow staff and management.
- Collaborated with cross-functional teams to support product development initiatives.
- Coordinated project timelines and resources to ensure efficient task execution.
- Facilitated training sessions for new Training team members on operational procedures.
- Utilized Compliance Wire in the Training department to create new training, create courses and classes and help colleagues understand training requirements of their curriculums.
- Developed and modified curriculum while providing guidance to managers and entry-level personnel on training program requirements and system utilization.
- Administrative support to the Quality Department Training team which provided service and training support to the site's 400+ team members at all levels.
- Revised pharmaceutical master batch records including histories to record changes between document revisions.
- Prepared orientation materials for new hires, collaborating with human resources and department managers to facilitate effective onboarding.
- Maintained comprehensive documentation for compliance and quality assurance purposes.
- Provided customer service support for documentation and training issues.
Administrative Secretary
General Motors, GM
Warren, MI
08.1985 - 05.1994
- Provided comprehensive administrative and clerical support to a team of ten automotive engineers within the Automotive Emissions Department.
- Managed multiple administrative requests while prioritizing time-sensitive assignments and maintaining accuracy and confidentiality.
- Assisted engineers with day-to-day administrative needs, correspondence, scheduling, and travel arrangements.
- Communicated professionally with employees, management, and other departments to facilitate the timely completion of administrative tasks.
Education
Associate of Applied Science - Accounting
Coastal Carolina Community College
Jacksonville, NCSkills
- Document management
- Procedure development
- Quality Compliance Assurance
- Customer relationship management
- Project coordination
- Cross-functional collaboration
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Customer service
- Production support
- Data entry
- Courteous and professional
- Cross-functional teamwork
- File management
- Customer interaction
- Collaborative teamwork
- Meeting scheduling
- Problem-solving abilities
- MS office
- Task prioritization
- Administrative & Office Support
- Document & Records Management
- Data Entry & Information Accuracy
- Training Coordination & Administration
- Document Control
- Filing & Records Organization
- Calendar, Scheduling & Deadline Management
- Customer & Employee Service
- Microsoft Office & Computer Applications
- Electronic Document Management Systems
- Problem Resolution & Troubleshooting
- Written & Verbal Communication
- Confidential & Controlled Information
- Cross-Functional Collaboration
- Process & Procedure Development
- Independent Work & Prioritization
- Standard operating procedures
- Compliance training
Timeline
Quality Document Associate
Endo Pharmaceuticals
09.1997 - 02.2026
Administrative Secretary
General Motors, GM
08.1985 - 05.1994
Associate of Applied Science - Accounting
Coastal Carolina Community College