Linda Christiansen
Deland,FL
Summary
Adept at documenting requests, setting up services, operations and experienced in learning new processes and procedures. Good customer service and communication skills. Knowledgeable about glasses and contact lenses. Assists customers in making choices that meet vocational, lifestyle and personal needs. Seasoned optician offering over 40 years of experience and unparalleled dedication to customer satisfaction. Knowledgeable about prescriptions, sales promotions, insurance practices and work order requirements. Successful at building loyal relationships with customers, meeting unique needs and managing dynamic requirements in busy office settings. Proficient eye care professional experienced in taking facial measurements, discussing lenses and submitting accurate work orders. Multitasks effectively to handle different needs of multiple clients with speed and accuracy. Excellent communication and conflict resolution skills.
Overview
40
40
years of professional experience
Work History
Licensed Optician
Affillated Eye Specialist
De Land, FL
01.1999 - 01.2021
- Collaborated cross-functionally to efficiently meet project demands and accomplish schedule targets.
- Established positive relationships with customers and other staff members.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Received and submitted cash, credit and check payments.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Provided expert administrative support to meet daily requirements and maximize team productivity.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Completed facial measurements such as temple length, bridge size and vertex distance.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
- Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
Department Manager
Osco Buttrey
Cheyenne, WY
1880 - 1986
Education
High School Diploma -
Eau Gallie High School
Melbourne, FL06.1972
Skills
- Safe equipment operations
- Organization and cleaning
- Materials restocking
- Eyeglass aesthetics
- Children's eyewear
- Eyewear brands
- Progressive lens types
- Retail Sales
- Corrective lens options
- Schedule Coordination
- Customer service understanding
- Cash Handling
- Insurance approvals
- Appointment Scheduling
- Managing repairs
- Selecting frames
- Verifying prescriptions
- Insurance Verification
Timeline
Licensed Optician
Affillated Eye Specialist
01.1999 - 01.2021
High School Diploma -
Eau Gallie High School
Department Manager
Osco Buttrey
1880 - 1986