Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Roberta Palmer

Houston,TX

Summary

Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record.

Overview

9
9
years of professional experience
1
1
Certification

Work History

ABO Certified Optician

Warby Parker
Houston, TX
03.2019 - Current
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
  • Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
  • Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.

Shift Supervisor

Starbucks
Houston, TEXAS
05.2016 - 11.2019


  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Regulated pricing, inventory count and supply during shift hours.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Completed store opening and closing procedures and balanced tills.

Education

No Degree - Psychology

Sam Houston State University
Huntsville, TX

Skills

  • Materials restocking
  • Safe equipment operations
  • Organization and cleaning
  • Cash Handling
  • Customer service understanding
  • Verifying prescriptions
  • Decision Making
  • Managing repairs
  • Selecting frames
  • Priority and Time management
  • Training and mentoring

Certification

  • Certified Optician

Timeline

ABO Certified Optician

Warby Parker
03.2019 - Current

Shift Supervisor

Starbucks
05.2016 - 11.2019

No Degree - Psychology

Sam Houston State University

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Roberta Palmer