Roberta Palmer
Houston,TX
Summary
Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ABO Certified Optician
Warby Parker
Houston, TX
03.2019 - Current
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
- Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Shift Supervisor
Starbucks
Houston, TEXAS
05.2016 - 11.2019
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Regulated pricing, inventory count and supply during shift hours.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Completed store opening and closing procedures and balanced tills.
Education
No Degree - Psychology
Sam Houston State University
Huntsville, TXSkills
- Materials restocking
- Safe equipment operations
- Organization and cleaning
- Cash Handling
- Customer service understanding
- Verifying prescriptions
- Decision Making
- Managing repairs
- Selecting frames
- Priority and Time management
- Training and mentoring
Certification
- Certified Optician
Timeline
ABO Certified Optician
Warby Parker
03.2019 - Current
Shift Supervisor
Starbucks
05.2016 - 11.2019
No Degree - Psychology
Sam Houston State University
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