Frances Alford
Licensed Optician
London,KY
Summary
Seasoned Duel Licensed Optician offering over 28 years of experience and unparalleled dedication to customer satisfaction. Knowledgeable about prescriptions, sales promotions, insurance practices and work order requirements. Successful at building loyal relationships with customers, meeting unique needs and managing dynamic requirements in busy office settings. Proficient eye care professional experienced in taking facial measurements, discussing lenses and submitting accurate work orders. Multitasks effectively to handle different needs of multiple clients with speed and accuracy. Excellent communication and conflict resolution skills.
Overview
32
32
years of professional experience
Work History
Licensed Optician
Sams Optical
Nicholasville , Kentucky
07.2021 - Current
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Learned new catalog of items to present current options to patients.
- Recorded PD and SEG measures accurately and placed orders with eyeglass manufacturers.
- Educated patients aged 5 to 100 on proper care and transportation of spectacles.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
- Completed field of vision, OCTs and pachymetry evaluations.
- Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
- Completed facial measurements such as temple length, bridge size and vertex distance.
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
- Prepared work orders outlining all specifications for new lenses and frames.
- Managed check-in and check-out procedures, verified patient information and submitted lens orders.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
Licensed Optician
Walmart
Lexington, KY
09.1993 - 07.2021
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Learned new catalog of items to present current options to patients.
- Recorded SEG and PD measures accurately and placed orders with eyeglass manufacturers.
- Educated patients aged [5] to 100 on proper care and transportation of spectacles.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
- Completed field of vision, OCTs and pachymetry evaluations.
- Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
- Prepared work orders outlining all specifications for new lenses and frames.
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
- Completed facial measurements such as temple length, bridge size and vertex distance.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Managed check-in and check-out procedures, verified patient information and submitted lens orders.
Merchandising Manager
Hills Department Store
Lexington , Kentucky
04.1990 - 08.1993
- Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement.
- Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
- Developed merchandise plans to purchase various highly sought-after items to increase sales by 25%.
- Oversaw inventory counts each month to maintain stock records and account for shrinkage.
- Monitored stock levels and product sales to determine purchasing needs.
- Maintained point of sale (POS) system by inputting accurate inventory information.
- Optimized store displays and appearance via strategic merchandising.
- Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement
- Serviced accounts using prospecting, product marketing and merchandising techniques to enhance product
- Oversaw inventory counts each [Timespan] to maintain stock records and account for shrinkage
Education
High School Diploma -
Knox Central High School
Barbourville, KY05.1981
Skills
- Cleaning Techniques
- Patient Flow
- Eyeglass Care Education
- Reading Comprehension
- Lens Prescription
- Billing Processing
- Ocular Measuring
- Assistive Equipment Instruction
- Selecting Frames
- Physical and Physiological Measurements
- Medical Device Fabrication
- Critical Thinking
- Eyeglass Fittings
- Patient History Documentation
- Optical Needs Assessment
- Supply and Equipment Ordering
- Active Listening
- Work Order Preparations
- Frame Repair
- Electronic Medical Record (EMR) Systems
- Client Needs Assessment
- Effective Working Relationships
- Bridge Measurements
- Contact Lens Demonstration
- Vision Aid Fittings
- Frame Adjustments
- Prescription Evaluation
- Operational Planning
- Accurate Recordkeeping
- Client Relatio
- Exam Prep
- Eye Examination
- Employee Performance Evaluations
- Prescription Reading
- Social Perceptiveness
- Cash Register Operations
- Hand Tools
- Intuit QuickBooks
- Onsite Visits
- Records Management Systems
- Visual Field Testing
- Delivery Schedules
- Project Requirements
- Operational Efficiency
- Complex Problem-Solving
- Preliminary Testing
- Quality Checks
- Repairing Targets
- HIPAA Guidelines
- Diagnostic Evaluation
- Fitness Improvements
- Data Collections
- Inventory Control Processes
- Patient Medical Histories
- Clerical Support
- Checking Patient Details
- Inventory Reviews
- Customer Accounts Management
- Invoice Statements
- Insurance Eligibility
- Inquiry Requests
- Contact Lens Registry Certification
- Lens Specification Conformance
- Accounts Payable and Accounts Receivable
- Monthly Inventory
- Closing Procedures
- Assignment Schedules
- Examination Room Preparation
- Quality Patient Care
- Optical Display Arrangements
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Remember that not getting what you want is sometimes a wonderful stroke of luck.
Tenzin Gyatso, Fourteenth Dalai Lama
Timeline
Licensed Optician
Sams Optical
07.2021 - Current
Licensed Optician
Walmart
09.1993 - 07.2021
Merchandising Manager
Hills Department Store
04.1990 - 08.1993
High School Diploma -
Knox Central High School
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