Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Nydia Rodriguez

Columbus,GA

Summary

Dynamic and detail-oriented Certified Optician with extensive experience at Sam's Club Optical, excelling in customer service and optical measurements. Proven track record in increasing sales through effective communication of lens benefits and exceptional frame selection. Adept at insurance verification and fostering patient satisfaction through attentive care and education.

Personable and dedicated with knack for precise measurements and attention to detail. Possesses foundational knowledge of optical principles and skills in lens fitting and adjustment. Aims to enhance patient satisfaction through accurate prescriptions and personalized service.

Offering strong foundation in customer service and genuine interest in eye care, ready to learn and develop in professional environment. Brings commitment to understanding optical principles and hands-on skills in lens fitting and adjustment. Ready to use and develop communication and technical skills in Optician role.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Optician

Sams Club Optical
02.2024 - 05.2025

Sales, customer services, adjust and clean patients glasses.

  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.

Optician Manager

Jcpenney Optical US VISION
05.2022 - 05.2023
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.

Optician

West Georgia Eye Care Center
02.2020 - 02.2023
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.

Education

Associate of Applied Science - Optical Sciences

Puerto Rico Tech Junior College
Rios Piedras PR
05-2004

Skills

  • Customer service
  • Optical measurements
  • Insurance verification
  • Computer skills
  • Repairing glasses
  • Optical dispensing
  • Insurance billing
  • Adjusting eyewear
  • Retail sales
  • Optical orders
  • Progressive lenses expertise
  • Frame selection
  • Contact lens
  • Supply management
  • Optical equipment operation
  • Visual acuity testing
  • Eyewear brands
  • Optical terminology
  • Prescription interpretation
  • Frame fitting
  • Multifocal lenses
  • Contact lens fitting
  • Contact lens care
  • Eyeglass repair
  • Attention to detail
  • Quality control
  • Frame repair
  • Fittings
  • Student optician training supervision
  • Certified optician
  • Teamwork

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of 7 in the development of optical shop.
  • Achieved sales goal by completing apropiate customer service with accuracy and efficiency.

Certification

ABO and NCLA

  • Certified Optician
  • Licensed in PR

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Optician

Sams Club Optical
02.2024 - 05.2025

Optician Manager

Jcpenney Optical US VISION
05.2022 - 05.2023

Optician

West Georgia Eye Care Center
02.2020 - 02.2023

Associate of Applied Science - Optical Sciences

Puerto Rico Tech Junior College
Nydia Rodriguez