Jonna Mullins
Alderson,WV
Summary
Detail-oriented and knowledgeable professional skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical and management experience and fastidious nature dedicated to optimal patient care.
Overview
16
16
years of professional experience
Work History
Medical Office Manager
Active Life Wellness Center
Lewisburg, WV
07.2021 - Current
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Oversaw accounting, budgeting, and financial reporting.
- Developed policies and procedures for effective practice management.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
Medical Biller/Medical Coder
The Heart Center
Lewisburg, WV
11.2014 - 07.2021
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
- Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
AR Billing Specialist
Med3000
White Sulphur Springs, WV
10.2009 - 10.2014
- Processed debtor payments and updated accounts to reflect new balance.
- Resolved problems, improved operations and provided exceptional service.
- Conducted research, gathered information from multiple sources and presented results.
- Improved operations through consistent hard work and dedication.
Department Supervisor
Babies "R" Us
Raleigh, NC
08.2007 - 07.2008
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Managed team of 6 employees, delegated tasks and held each employee accountable for completing assignments.
- Built and designed large displays weekly to promote specific products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Built relationships with current customers to maintain goodwill and gain additional business.
General Manager
Zaxby’s
Clayton & Smithfield, NC
05.2004 - 08.2007
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Education
Associate of Arts -
Nash Community College
Rocky Mount, NCSkills
- Dependable and Responsible
- Attention to Detail
- Policy and procedure modification
- Workflow planning
- Planning and Coordination
Timeline
Medical Office Manager
Active Life Wellness Center
07.2021 - Current
Medical Biller/Medical Coder
The Heart Center
11.2014 - 07.2021
AR Billing Specialist
Med3000
10.2009 - 10.2014
Department Supervisor
Babies "R" Us
08.2007 - 07.2008
General Manager
Zaxby’s
05.2004 - 08.2007
Associate of Arts -
Nash Community College