Meranda Petosky
Holt,Michigan
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Rep
American Cancer Society
Lansing, MI
02.2018 - 03.2020
- Researched answers or solutions as needed.
- Followed communication procedures, guidelines and policies.
- Kept records of customer interactions, processed customer accounts on file.
- Met personal team sale targets and call handling quotes.
- Provided accurate and valid complete information by using proper methods and tools.
Cashier
Sav On Drugs
Lansing, MI
06.2014 - 02.2018
- Greeted patients upon arrival
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Received patient payments and provided appropriate patient receipts.
- Obtained/maintained patient records
- Answered a multi lined phone.
- Followed communication procedures, guidelines and policies.
Education
Dental Assisting
Ross Medical Education Center
Lansing, MIHigh School Diploma -
Center Grove High School
Greenwood, IN12.2012
Skills
- HIPAA/OSHA regulations
Certification
American Heart Association, Lansing MI
- BLS/CPR July 2021- July 2023
Timeline
Customer Service Rep
American Cancer Society
02.2018 - 03.2020
Cashier
Sav On Drugs
06.2014 - 02.2018
Dental Assisting
Ross Medical Education Center
High School Diploma -
Center Grove High School
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