Jamita M Riddick
Portsmouth,Virginia
Summary
Over 18 years in customer service experience with proven interpersonal and communication skills, A highly critical thinker with effective researching skills proven through work experience. Capable for analyzing and solving problems.
Overview
18
18
years of professional experience
Work History
Customer Service Rep
Anthem (Elevance Health)
11.2022 - 06.2026
- Resolved escalated complaints, grievances, and appeals related to Medicare Advantage plans.
- Clarified complex insurance policies, co-pays, and billing issues for beneficiaries and providers.
- Responding to calls/emails regarding Medicare benefits, claims, and coverage, improving customer retention.
- Maintaining accurate, HIPAA-compliant patient files and updating CRM databases.
Customer Service Rep
Verizon
10.2021 - 11.2022
- Resolved device issues through effective troubleshooting techniques
- Providing clear and concise information
- Assisted in driving sales by recommending suitable products by offering products and services that will improve the customer’s wireless experiences.
- Responded to customer inquiries regarding products about the company’s products and services
- Handling customers' complaints
- Provided information about company offerings to customers about a company’s offerings.
Sr. Risk Coordinator
Capital One
10.2019 - 10.2021
- Arranged debt repayment or established repayment schedules tailored to customer financial situations, ensuring manageable payment plans.
- Arrange for debt repayment or establish repayment schedules based on customer’s financial situations.
- Persuade customers to pay amounts due to credit accounts
- Managed multiple accounts in a time sensitive and seamless manner
- Secured payment commitments to ensure customer compliance
- Managed multiple accounts efficiently under tight deadlines, maintaining seamless operations across all accounts.
Patient Assistance Specialist
Conduent
07.2018 - 08.2019
- Guided patients through the qualification process for financial assistance. too see if they qualify for the program for to little or no cost at all.
- Communicate effectively with individuals and teams in the program to ensure high quality and timely expedition of customer requests.
- Provided accurate and appropriate information in response to customer medication inquiries.
- Directed inbound calls to appropriate queues, enhancing call flow and response times.
- Adhering to all ethical, professional and legal pharmacy standards.
- Handled the ordering and dispensing of prescriptions for patients. the medications and prescriptions
- Navigating through the system whenever there was an error in the orders or shipping.
Account Representative
Portfolio Recovery Associates
03.2017 - 06.2018
- Collected debts through targeted outbound calls to maximize recovery efforts.
- Arranging for the repayment of outstanding debts owed to a company bought by debt collections
- Facilitated debt repayment arrangements to recover funds for the company after acquisition.
- Negotiated affordable payment plans with debtors by phone to facilitate timely debt recovery.
Benefits Admin Sr Associate
Xerox
09.2016 - 03.2017
- Provided accurate and appropriate responses to customer inquiries
- Clarified participants' understanding of their medical, dental, and vision benefits
- Guided participants through the process of accessing their online accounts and resetting passwords, changing passwords and sending PINs to their mailing address or emails
Customer Service Rep
Sutherland Global (Met Life Insurance)
10.2015 - 07.2016
- Resolved customer service inquiries promptly and accurately.
- Provided accurate information to answer questions, troubleshoot issues, and resolve complaints effectively.
- Facilitated password resets for customers to enhance account security.
- Implemented strategies to decrease inbound call volumes and improve efficiency.
Sales Associate/Deli
Walmart
03.2014 - 01.2016
- Provided excellent customer service to customer at the deli and meat counters
- Responsible for taking customer orders and delivering quality service
- Handled customer orders and provided quality service.
- Maintained courteous and friendly attitude toward customers
- Sliced, cut weighed and priced stock in a considerate manner
- Maintained freshness of items and highlighted weekly specials to attract customer interest
- Assisted in maintaining cleanliness of work areas to ensure a safe and inviting environment
- Followed all business policies outlined in the worker handbook.
Sales Associate
Payless
07.2011 - 03.2014
- Achieved personal sales and productivity goals through effective customer engagement
- Provided customer service that met or exceeded company standards, contributing to overall sales and productivity goals
- Worked as a lead sales associate on a part time basis
- Trained and mentored new associates on procedures and sales techniques to enhance team effectiveness
- Process customers’ purchases, orders and returns
- Achieved sales and productivity goals by providing customer service that met company standards.
- Initiated store operations each day and close the store in a timely manner
Customer Service Rep
Lillian Vernon
11.2008 - 06.2011
- Address customer service inquiries in a timely and accurate fashion
- Provided accurate and appropriate information in response to customer requests
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed strong relationships with call center departments through clear communication
- Directed inbound calls in queues, enhancing overall call flow
Education
High School - all honor classes
I.C. Norcom High School
Portsmouth, VASkills
- Medicare expertise
- Medicare policy explanation
- Claims management
- HIPAA regulations
- CRM systems
- Claims verification
- CRM database management
- Escalation handling
Timeline
Customer Service Rep
Anthem (Elevance Health)
11.2022 - 06.2026
Customer Service Rep
Verizon
10.2021 - 11.2022
Sr. Risk Coordinator
Capital One
10.2019 - 10.2021
Patient Assistance Specialist
Conduent
07.2018 - 08.2019
Account Representative
Portfolio Recovery Associates
03.2017 - 06.2018
Benefits Admin Sr Associate
Xerox
09.2016 - 03.2017
Customer Service Rep
Sutherland Global (Met Life Insurance)
10.2015 - 07.2016
Sales Associate/Deli
Walmart
03.2014 - 01.2016
Sales Associate
Payless
07.2011 - 03.2014
Customer Service Rep
Lillian Vernon
11.2008 - 06.2011
High School - all honor classes
I.C. Norcom High School