Summary
Overview
Work History
Education
Skills
Willingtorelocate
Timeline
Generic
Latasha Hughes

Latasha Hughes

Hopkinsville,KY

Summary

Willing to relocate to: Hopkinsville, KY - Clarksville, TN - Nashville, TN

Overview

15
15
years of professional experience

Work History

Customer service rep

Aetna/CVS
01.2024 - Current
  • I assist people with helping them find a PCP
  • I also assist them with mailing their ID card out
  • I also assist with claims and prior authorizations
  • Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience

Customer Experience Specialist

Conduent
01.2023 - 01.2024
  • I worked for the state
  • I assisted people with their Medicaid and Snap benefits
  • And I also completed renewals and applications for these services
  • Developed and implemented customer service training and development programs that improved customer service representatives' skills and knowledge

Customer Service Consultant

Progressive
07.2021 - 10.2022
  • At this job I assisted customers dealing with their bills, adding/removing a vehicle, etc

Licensed Insurance Agent

TELETECH
12.2013 - 06.2021
  • Responsibilities included finding Medicare advantage plans for people with Medicare based off of their needs
  • I also had to make sure to maintain 100% compliance on calls
  • Performed administrative duties such as scheduling appointments, billing, and insurance claims processing

Tax Preparer/Customer Service "seasonal"

Jackson Hewitt
01.2015 - 04.2015
  • Responsibilities included preparing and filing taxes for customers
  • Created and maintained tax records, resulting in a X% reduction in tax liabilities

2nd Assistant Manager "temporary"

CATO, Inc
06.2013 - 10.2014
  • Responsibilities included opening and closing the store
  • I also went to the make to make deposits, etc
  • Lastly the job consisted of collecting invoices
  • I have knowledge in windows xp and doing payroll
  • Worked with the store manager to develop and execute a store budget that resulted in a X% reduction in overhead costs

Manager

Movie Gallery
01.2010 - 06.2010
  • This establishment closed down
  • I was the store manager I opened and closed the store made the deposits and did the invoices
  • I also filed the paperwork properly
  • I also helped when closing the store down which consisted of taking down the shelves and making sure all items were marked correctly for clearance
  • Created a performance management system that identified and addressed skill gaps, resulting in a X% increase in team efficiency

Education

Bachelor of Science - Management

DeVry University
05.2018

High School Diploma -

Hopkinsville High School
05.2007

Skills

  • Customer Engagement
  • Insurance Claims Management
  • Insurance Sales
  • Deposit Accounts
  • Closing of Sales
  • Medicaid Compliance
  • Customer Experience
  • Medicare Compliance Expertise
  • Quality Assurance
  • Assembly and Installation
  • Accounts Receivable
  • Microsoft Windows
  • Filing Skills
  • Payroll Management
  • Customer Support
  • Microsoft Office
  • Tax Preparation
  • Sales
  • Customer Account Management
  • Sales Performance Optimization
  • Negotiation Skills
  • Programming Languages
  • Quality Management
  • Service Quality
  • Communication Skills
  • Curiosity
  • Strategic Leadership
  • Team Working

Willingtorelocate

  • Hopkinsville, KY
  • Clarksville, TN
  • Nashville, TN

Timeline

Customer service rep

Aetna/CVS
01.2024 - Current

Customer Experience Specialist

Conduent
01.2023 - 01.2024

Customer Service Consultant

Progressive
07.2021 - 10.2022

Tax Preparer/Customer Service "seasonal"

Jackson Hewitt
01.2015 - 04.2015

Licensed Insurance Agent

TELETECH
12.2013 - 06.2021

2nd Assistant Manager "temporary"

CATO, Inc
06.2013 - 10.2014

Manager

Movie Gallery
01.2010 - 06.2010

Bachelor of Science - Management

DeVry University

High School Diploma -

Hopkinsville High School

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Latasha Hughes