Latasha Hughes
Hopkinsville,KY
Summary
Willing to relocate to: Hopkinsville, KY - Clarksville, TN - Nashville, TN
Overview
15
15
years of professional experience
Work History
Customer service rep
Aetna/CVS
01.2024 - Current
- I assist people with helping them find a PCP
- I also assist them with mailing their ID card out
- I also assist with claims and prior authorizations
- Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience
Customer Experience Specialist
Conduent
01.2023 - 01.2024
- I worked for the state
- I assisted people with their Medicaid and Snap benefits
- And I also completed renewals and applications for these services
- Developed and implemented customer service training and development programs that improved customer service representatives' skills and knowledge
Customer Service Consultant
Progressive
07.2021 - 10.2022
- At this job I assisted customers dealing with their bills, adding/removing a vehicle, etc
Licensed Insurance Agent
TELETECH
12.2013 - 06.2021
- Responsibilities included finding Medicare advantage plans for people with Medicare based off of their needs
- I also had to make sure to maintain 100% compliance on calls
- Performed administrative duties such as scheduling appointments, billing, and insurance claims processing
Tax Preparer/Customer Service "seasonal"
Jackson Hewitt
01.2015 - 04.2015
- Responsibilities included preparing and filing taxes for customers
- Created and maintained tax records, resulting in a X% reduction in tax liabilities
2nd Assistant Manager "temporary"
CATO, Inc
06.2013 - 10.2014
- Responsibilities included opening and closing the store
- I also went to the make to make deposits, etc
- Lastly the job consisted of collecting invoices
- I have knowledge in windows xp and doing payroll
- Worked with the store manager to develop and execute a store budget that resulted in a X% reduction in overhead costs
Manager
Movie Gallery
01.2010 - 06.2010
- This establishment closed down
- I was the store manager I opened and closed the store made the deposits and did the invoices
- I also filed the paperwork properly
- I also helped when closing the store down which consisted of taking down the shelves and making sure all items were marked correctly for clearance
- Created a performance management system that identified and addressed skill gaps, resulting in a X% increase in team efficiency
Education
Bachelor of Science - Management
DeVry University
05.2018
High School Diploma -
Hopkinsville High School
05.2007
Skills
- Customer Engagement
- Insurance Claims Management
- Insurance Sales
- Deposit Accounts
- Closing of Sales
- Medicaid Compliance
- Customer Experience
- Medicare Compliance Expertise
- Quality Assurance
- Assembly and Installation
- Accounts Receivable
- Microsoft Windows
- Filing Skills
- Payroll Management
- Customer Support
- Microsoft Office
- Tax Preparation
- Sales
- Customer Account Management
- Sales Performance Optimization
- Negotiation Skills
- Programming Languages
- Quality Management
- Service Quality
- Communication Skills
- Curiosity
- Strategic Leadership
- Team Working
Willingtorelocate
- Hopkinsville, KY
- Clarksville, TN
- Nashville, TN
Timeline
Customer service rep
Aetna/CVS
01.2024 - Current
Customer Experience Specialist
Conduent
01.2023 - 01.2024
Customer Service Consultant
Progressive
07.2021 - 10.2022
Tax Preparer/Customer Service "seasonal"
Jackson Hewitt
01.2015 - 04.2015
Licensed Insurance Agent
TELETECH
12.2013 - 06.2021
2nd Assistant Manager "temporary"
CATO, Inc
06.2013 - 10.2014
Manager
Movie Gallery
01.2010 - 06.2010
Bachelor of Science - Management
DeVry University
High School Diploma -
Hopkinsville High School