Morgan Cooper
Martinsville,IN
Summary
Detail-oriented Customer Service Professional experienced in managing customer interactions and operational tasks within recreational environments. Enhanced guest experiences by effectively addressing inquiries and resolving issues through strong communication and relationship management skills. Focused on delivering exceptional service and achieving organizational goals through collaboration and attention to detail.
Overview
15
15
years of professional experience
Work History
Customer Service Rep
United States Postal Service
Martinsville, Indiana
04.2022 - Current
- Provided excellent customer service (removed).
- Resolved customer inquiries and complaints professionally, ensuring positive experiences.
- Used strong communication skills to effectively convey information to customers.
- Worked independently and as part of a team to meet customer needs.
- Maintained positive and professional demeanor, contributing to a supportive team environment.
Manager, Sales and Customer Support
Indy Lakes
Indianapolis, Indiana
04.2022 - 10.2023
- Managed sales and customer support for lake visitors and recreation guests.
- Handled customer inquiries, reservations, and service requests by phone and email.
- Coordinated daily front desk operations for Indy Lakes guest services.
- Processed payments, refunds, and account updates accurately.
- Monitored booking schedules and supported event and fishing trip coordination.
Customer Service Rep
Tri County Sports
01.2012 - 08.2022
- Delivered outstanding customer service to all clients.
- Handled customer inquiries and complaints, ensuring resolution and satisfaction.
- Processed phone, email, and in-store customer service requests
- Used strong communication skills to effectively convey information to customers.
- Worked independently and as part of a team to meet customer needs.
- Assisted customers with sports gear questions and product selection, guiding them to suitable options.
- Resolved order issues for team and recreational equipment purchases, enhancing customer experience.
- Resolved order issues for team and recreational equipment purchases
Education
Mooresville High School
Mooresville, INSkills
- Customer booking systems
- Payment transactions
- Booking coordination
- Front desk management
- Booking coordination
- Schedule coordination
- Customer engagement
- Effective communication
- Attention to detail
Personal Information
Title: Contact Center Rep
Timeline
Customer Service Rep
United States Postal Service
04.2022 - Current
Manager, Sales and Customer Support
Indy Lakes
04.2022 - 10.2023
Customer Service Rep
Tri County Sports
01.2012 - 08.2022
Mooresville High School