Bobby Fairbanks
Reno,NV
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Food and Beverage industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Rep
UPS Store
Reno, NV
10.2021 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Production Associate/Gate Keeper
Tesla, Inc,.
Reno, NV
01.2019 - 12.2021
- Organized work to meet demanding production goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Investigated reports of defective, damaged or malfunctioning parts, assemblies, equipment and systems to identify problems and resolutions.
- Tracked production statuses, coordinated workflow and reported and coordinated schedules.
- Interacted with internal partners to track development progress and address non-conforming issues to avoid negative impacts on completion timelines.
- Contributed to creation and implementation of technical requirements and specifications to establish common foundation for application development.
Server/Supervisor
Black Bear Diner
Roseville, CA
04.2012 - 02.2019
- Educated bartenders, clerks, and servers on responsible service protocols.
- Monitored food preparation, production and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Accurately completed end-of-day financial tasks worth over $[Amount] of cash and card transactions daily.
Education
No Degree - Certificate For First Responder, HazMat, Firefight
Louis F. Garland
San Angelo, TXHigh School Diploma -
Rancho Buena Vista High School
Vista, CA06.2000
Skills
- Responding to Difficult Customers
- Customer Retention Strategies
- Customer Account Management
- Needs Assessment
- Upselling Products and Services
- Building Customer Trust and Loyalty
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Strong Analytical and Problem-Solving Skills
- Microsoft Windows
- Credit Card Payment Processing
- Report Preparation
- IBM Power Systems Software
- Cash Register Operations
- Service-Orientation
Timeline
Customer Service Rep
UPS Store
10.2021 - 04.2022
Production Associate/Gate Keeper
Tesla, Inc,.
01.2019 - 12.2021
Server/Supervisor
Black Bear Diner
04.2012 - 02.2019
No Degree - Certificate For First Responder, HazMat, Firefight
Louis F. Garland
High School Diploma -
Rancho Buena Vista High School
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