Renitta Kendall
Little Rock,AR
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Customer Service Rep
Flake Wilkerson
- Renittakendall@gmail.com
Customer Service Representative
Everise
Little Rock, AR
11.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained new personnel regarding company operations, policies and services.
- Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Validated [Type] and [Type] paperwork to boost [Area of expertise] efficiency.
- Maintained up-to-date knowledge of product and service changes.
- Contacted clients to verify account information and maintain accuracy, resulting in [Number]% increase in client satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Rep
QualChoice Health
09.2018 - 03.2019
- Job at Rock Region Metro
- I love working with people
- I also love working with
- EalthCare system
- I am a dedicated Customer serviçuklep
- Reliable and Driven
- I love contributing to the company success.
Furious Styles Beauty & Barber
06.2014 - 09.2018
Capital Cuts Beauty&Barber
02.2010 - 06.2014
Proffessionals Beauty&Barber
07.2006 - 02.2010
Inventory Specialist
Renee Cove
Little Rock, AR
02.2004 - 07.2006
Customer Service Rep
Apex Marketing
01.1999 - 05.2001
Fletcher
Shelve Books
04.1996 - 01.1998
U
02.1992 - 07.1993
File clerk
Machean Dental
07.1991 - 02.1992
cashier
Mcdonalds
02.1990 - 07.1991
Education
JA -
Pair' High
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University of Arkansas
Skills
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Creative Problem Solving
- De-escalation Techniques
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Understanding Customer Needs
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Proactive Self-Starter
- Establishing and Maintaining Customer Relationships
- Inbound and Outbound Calling
- Team-Oriented and Cooperative
- Cultural Awareness and Sensitivity
- Membership Inquiries and Renewals
- Patient and Empathetic
- Call Volume and Quality Metrics
- Computer Proficiency
Accomplishments
I have won several Quality of excellanece Awards . several 100% on QA's. I was also a SME-Helping in the training and nesting classes. IT have Smed Four Training classes. I have access to calls in QUE, who in ready to take calls, I shadow calls as well for critical coaching with other agents who need assistance
Timeline
Customer Service Representative
Everise
11.2020 - Current
Customer Service Rep
QualChoice Health
09.2018 - 03.2019
Furious Styles Beauty & Barber
06.2014 - 09.2018
Capital Cuts Beauty&Barber
02.2010 - 06.2014
Proffessionals Beauty&Barber
07.2006 - 02.2010
Inventory Specialist
Renee Cove
02.2004 - 07.2006
Customer Service Rep
Apex Marketing
01.1999 - 05.2001
Fletcher
Shelve Books
04.1996 - 01.1998
U
02.1992 - 07.1993
File clerk
Machean Dental
07.1991 - 02.1992
cashier
Mcdonalds
02.1990 - 07.1991
Customer Service Rep
Flake Wilkerson
JA -
Pair' High
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University of Arkansas