Kateland Carmean
Palm Bay
Summary
Dedicated customer service representative with expertise in effective communication, complaint resolution, and appointment scheduling. Committed to enhancing customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer service rep
Aerocare
Melbourne
01.2024 - Current
- Managed incoming calls to schedule appointments and provide accurate information, enhancing customer satisfaction.
- Assisted customers with inquiries and resolved issues effectively.
- Processed customer orders using warehouse management systems.
- Handled customer complaints professionally, resolving concerns to maintain customer loyalty.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Verified patient insurance information and processed documentation, ensuring compliance and facilitating smooth patient interactions.
- Checked patients in and out for appointments and collected co-payments.
Medical records/Call Center Representative
Associatesmd
Davie
06.2021 - 12.2023
- Retrieved patient medical records for authorized personnel, facilitating timely patient care.
- Managed patient records in electronic health record systems, ensuring accuracy and accessibility.
- Coordinated and scheduled appointments, optimizing organization and reducing wait times.
- Converted paper records into digital format using scanning equipment.
Education
High School Diploma -
American Senior High
Hialeah, FL06-2004
Skills
- Customer engagement
- Complaint resolution
- Client onboarding
- Sales support
- Product knowledge
- CRM software
- Telephonic outreach
- Data entry
- Documentation organization
- Microsoft office expertise
- Problem solving
- Attention to detail
- Team collaboration
- Adaptability
- Effective communication
Timeline
Customer service rep
Aerocare
01.2024 - Current
Medical records/Call Center Representative
Associatesmd
06.2021 - 12.2023
High School Diploma -
American Senior High