Emma Chilson-Cline
Rochester,NY
Summary
Efficient Executive Officer, change manager and complex problem solver. Adept at supporting strategizing while managing details and handling personnel issues. Successful at mediation, Adobe Acrobat Pro, Microsoft Office, and Teams use. Proven skills in operations oversight, policy development and process improvements.
Overview
8
8
years of professional experience
Work History
Executive Officer, Deployed
Army National Guard NY
08.2023 - Current
- Oversaw risk management strategies, mitigating potential threats to the organization.
- Established strong relationships with key stakeholders to enhance collaboration and resource allocation to drive mission success.
- Handled administrative and personnel issues for a Company of over 125 Soldiers.
Front of House Manager
Bar Bill Tavern
Rochester, NY
06.2023 - 10.2023
- Partnered with back-of-house management in order to maintain seamless communication between teams.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the human resources manager for the location.
Sustitute Teacher
Churchville-Chili Central School District
Churchville, NY
01.2022 - 06.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Battalion S1
Army National Guard NY
Binghamton, NY
06.2021 - 06.2023
- Oversaw effective communication within the section, enhancing coordination in providing support services to Soldiers and their families.
- Advised Commanding Officers on ethical and moral issues, contributing to informed decision-making processes.
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
Litigation Legal Assistant
Zwicker and Associates
Rochester, NY
07.2021 - 12.2021
- Managed deadlines effectively ensuring timely submission of all required filings and correspondence.
- Contributed to positive team dynamics within the firm by collaborating effectively with colleagues in both legal support roles and attorney positions.
- Supported attorneys during trials by tracking essential documentation throughout proceedings.
Night Operations Manager
Tops Friendly Markets
Farmington, NY
01.2020 - 07.2021
- Managed financial transactions accurately, reducing discrepancies in nightly cash reconciliations.
- Collaborated with daytime management to ensure seamless transitions between shifts, enhancing overall productivity.
- Increased order accuracy rates by regularly reviewing picking processes and making necessary adjustments as needed during the night operations period.
Customer Service Representative
Tops Friendly Markets
Farmington, NY
08.2016 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Student Manager
Barnes and Noble College
Brockport, NY
08.2017 - 08.2019
- Trained staff in department procedures and requirements to build cohesive and successful team.
- Handled routine issues independently and coordinated solutions to complex operational and student problems.
- Planned special events for students, increasing engagement, and satisfaction.
Education
Bachelor of Science - Political Science
SUNY College At Brockport
Brockport, NY05.2021
Skills
- Organizational Leadership
- Process Improvements
- Unit Administration
- Interpersonal Skills
- Executive Support
- Project Management
- Staffing
- Networking abilities
- Policy development and optimization
- Staff Management
- Conflict Management
- Risk Management
Affiliations
- Farmington/Victor Kiwanis Club
- Daughters of the American Revolution
- American Legion, Post 808
Timeline
Executive Officer, Deployed
Army National Guard NY
08.2023 - Current
Front of House Manager
Bar Bill Tavern
06.2023 - 10.2023
Sustitute Teacher
Churchville-Chili Central School District
01.2022 - 06.2023
Litigation Legal Assistant
Zwicker and Associates
07.2021 - 12.2021
Battalion S1
Army National Guard NY
06.2021 - 06.2023
Night Operations Manager
Tops Friendly Markets
01.2020 - 07.2021
Student Manager
Barnes and Noble College
08.2017 - 08.2019
Customer Service Representative
Tops Friendly Markets
08.2016 - 01.2020
Bachelor of Science - Political Science
SUNY College At Brockport