Summary
Work History
Education
Skills
Timeline
Generic

Abbigayl Wiggins

Rockwell,IA

Summary


Organized Front Office Coordinator with 20+ years of experience and extensive expertise in medical office/hospital settings, as well as

working in an educational setting with children who struggle with behavior disorders. These career choices have helped me become a more dependable, organized, accurate and adaptable person/employee. I have become highly efficient in multiple and varied office procedures.

My career choices have also taught me the importance of customer/patient care and satisfaction. I developed empathy, adaptability and understanding. I strongly feel that these interpersonal skills are just as important in co-worker relationships as well.

Work History

Front Office Coordinator

Synergy Physical Therapy And Sports Medicine
Sheffield, IA
11.2021 - Current
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
  • Maintained current and accurate medical records for patients.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Paraprofessional Educator (Behavior & Nurse-para)

Mason City Community School District
Mason City, IA
2016 - 2019
  • Offered students personalized educational, behavioral and emotional support.
  • Tutored and supported students individually and in groups by reteaching and reviewing lesson concepts.
  • Completed documentation on student behaviors, interventions and results.
  • Complied with instructor-developed IEPs and made informed recommendations for adjustments.
  • Evaluated individual student needs, including academic and social situations to address challenges and goals.
  • Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
  • Delivered instruction individually or in small groups with support from instructor.
  • Provided classroom support throughout planned instruction and individual lessons.
  • Utilized curriculum with life-based approach.
  • Arranged and led academic and study activities for students.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Conducted special assessments and tutoring sessions to support individual student needs.
  • Handled diverse tasks for teachers, including clerical support, classroom management and document coordination.

Paraprofessional Educator (Pre-K)

Clear Lake Community Schools
Clear Lake, IA
2015 - 2017
  • Cleaned and organized classrooms, materials and supplies.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
  • Handled diverse tasks for teachers, including clerical support, classroom management and document coordination.
  • Complied with instructor-developed IEPs and made informed recommendations for adjustments.
  • Distributed classroom materials and supplies such as pencils, paper and art materials.
  • Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
  • Prepared visual aids, equipment and classroom displays to foster learning.
  • Leveraged evidence-based techniques to foster academic progress, social inclusion and critical thinking.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Provided classroom support throughout planned instruction and individual lessons.
  • Maintained focused, inclusive and supportive learning environments.

Lead Staff-Various Positions

Mason City Parks And Recreation
Mason City, IA
2012 - 2015

Lead Staff-Child Care Summer/School Year Programs

  • Responsible for the care and control of 10-50 children ages 3-12 years.
  • Teaching and supervising various youth sports programs.

MC Park & Rec Office Manager (sub)

  • Filled in for the Office Manager when needed. Duties to include answering phone calls, helping customers, computer work etc.

Lead Staff-Highland Golf Course

  • Daily operations of clubhouse activities, including opening/closing of golf course/clubhouse/Pro Shop. Assumed responsibility of the daily money collections. Assisted customers with their individual needs.

Coding Specialist/Medical Assistant

Neurosurgery of North Iowa, PC
Mason City, IA
2000 - 2010
  • Maintained strict confidentiality with adherence to HIPAA guidelines and regulations.
  • Correctly coded procedures/diagnoses to guarantee proper reimbursement and accurate diagnosis.
  • Posted insurance and personal payments to appropriate patient accounts.
  • Answered all phone calls, scheduled patient testing and patient appointments.
  • Occasional transcription for physician.
  • Assisted with patient are when needed including patient vitals and history, incision & suture care etc.
  • Able to perform any task needed to help achieve proper patient care and smooth running clinic.

Radiology/Emergency Department

Mercy Medical Center-North Iowa
Mason City, IA
1996 - 2000
  • The registration of patients for both scheduled exams, as well as through the Emergency Department.
  • Answering department phones.
  • Scheduling of tests, as well as retrieving test results/information per request of staff.
  • Computer work.
  • Medical transcription.

Education

Emergency Medical Technician Studies

North Iowa Area Community College
Mason City, IA

Medical Secretary/Assistant Courses

North Iowa Area Community College
Mason City, IA

High School Diploma -

Clear Lake High School
Clear Lake, IA

Skills

Communication SkillsComputer SkillsCustomer Service SkillsInterpersonal SkillsOrganizational SkillsProblem Solving SkillsTime Management Skills

Insurance Verification

Transcription

ICD 10 Coding

Multitasking Abilities

Flexible and Adaptable

Excellent Communication

Attention to Detail

Timeline

Front Office Coordinator

Synergy Physical Therapy And Sports Medicine
11.2021 - Current

Paraprofessional Educator (Behavior & Nurse-para)

Mason City Community School District
2016 - 2019

Paraprofessional Educator (Pre-K)

Clear Lake Community Schools
2015 - 2017

Lead Staff-Various Positions

Mason City Parks And Recreation
2012 - 2015

Coding Specialist/Medical Assistant

Neurosurgery of North Iowa, PC
2000 - 2010

Radiology/Emergency Department

Mercy Medical Center-North Iowa
1996 - 2000

Emergency Medical Technician Studies

North Iowa Area Community College

Medical Secretary/Assistant Courses

North Iowa Area Community College

High School Diploma -

Clear Lake High School
Abbigayl Wiggins