Erick Castaneda
Houston,TX
Summary
Seasoned Customer Associate with [Number] years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Home Depot
04.2023 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Assistant
H-E-B
02.2021 - 09.2021
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
Community Projects Volunteer
US Department Of State & AMIGOS
05.2021 - 08.2021
- Supervised activities and events such as [Type] to promote positive community relations.
- Pleasantly welcomed staff, community leaders and guests.
- Helped with collection and analysis of data for preparation of progress reports.
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
Education
Bachelor of Arts - N/A
Colgate University
Hamilton, NY06.2026
High School Diploma -
Westbury High School
Houston, TX06.2022
Skills
- Correcting Discrepancies
- Quality Assurance
- Presenting Solutions
- Exceptional Communicator
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Home Depot
04.2023 - 10.2023
Community Projects Volunteer
US Department Of State & AMIGOS
05.2021 - 08.2021
Customer Service Assistant
H-E-B
02.2021 - 09.2021
Bachelor of Arts - N/A
Colgate University
High School Diploma -
Westbury High School
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
SHARON GUERREROSHARON GUERRERO
Logistics Specialist at Army National GuardLogistics Specialist at Army National Guard