Summary
Work History
Education
Skills
Timeline
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Gia Javan

Chicago,IL

Summary

Positive and friendly sales professional known for exceptional upselling abilities. Hardworking and receptive to constructive criticism, I excel in fast-paced environments. A quick learner with strong listening skills, I adapt swiftly to meet customer needs and achieve sales targets effectively.

Work History

Crew Member

Dunkin Donuts, Baskin Robbins
  • Executed various responsibilities including barista duties, ice cream scooping, snack preparation, food handling, and cashier duties
  • Actively engaged with customers to promote holiday specials, upsell products, and enhance customer experience with a positive attitude.

Server, Hostess, Dispatcher

CoalFire Pizza
  • Skillfully employed upselling techniques and personalized recommendations tailored to each customer's preferences, resulting in an average tip of 23%, the highest among coworkers
  • Demonstrated extensive knowledge of the full pizza and beverage menu, allowing for informed recommendations and attentive service to meet diverse customer needs
  • Effectively managed multiple roles, including hosting, serving, and dispatching multiple delivery and pickup orders, ensuring smooth operations and guest satisfaction
  • Collaborated with kitchen staff and delivery drivers to ensure accurate order fulfillment and timely delivery
  • Provided exceptional customer service by maintaining comprehensive knowledge of the full pizza and drink menu
  • Tailored recommendations to individual customers based on their preferences and dislikes, enhancing their dining experience.

Hostess, Server, Busser

Tempo Cafe
  • Managed reservation waitlists for indoor and outdoor seating in a bustling city environment
  • Demonstrated strong multitasking abilities by efficiently juggling responsibilities, including taking orders and bussing tables to maximize productivity.

Office Manager Assistant

Ventus Holdings
  • Orchestrated meticulous tasks with zero tolerance for error, ensuring seamless operations
  • Oversaw the management of 200+ residential units, encompassing tenant communication, lease administration, rental logistics, and insurance coordination to ensure timely payments
  • Implemented efficient filing systems for organizing extensive documentation across numerous units, facilitating streamlined access and retrieval of essential information.

Office Manager Assistant

Glitz Car Wash
  • Managed payroll operations for three locations, ensuring accurate and timely processing
  • Handled various administrative tasks including paperwork processing and documentation management to support efficient office operations.

Education

Marketing

DePaul University
Chicago, IL

Skills

  • Menu Memorization
  • Positive and Professional
  • Effective Customer Upselling
  • Conflict Resolution
  • Active Learning
  • Handling Complaints

Timeline

Crew Member

Dunkin Donuts, Baskin Robbins

Server, Hostess, Dispatcher

CoalFire Pizza

Hostess, Server, Busser

Tempo Cafe

Office Manager Assistant

Ventus Holdings

Office Manager Assistant

Glitz Car Wash

Marketing

DePaul University

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Gia Javan