Laney Smith
Fortson,GA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
To-Go Server
Olive Garden Restaurant
08.2023 - Current
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
- Greeted customers and answered inquiries regarding menu items and specials.
- Utilized POS system to receive and process food and beverage orders.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Tea Barista
Main Street Village Nutrition
03.2021 - 08.2023
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Worked well in a team setting, providing support and guidance.
COVID-19 Screener
Dr. James Lopez DDS MS MS Pc
03.2020 - 03.2021
- Maintained a safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Provided assistance with the distribution of face masks and other equipment to equip individuals with protective gear.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
Education
Bachelor's of Public Health - Epidemeology
Georgia Southern University
Statesboro, GA12-2025
Skills
- Strong multitasking
- Sense of urgency
- Adaptable mindset
- Memory retention
- Cleanliness standards
- Tablet ordering systems
- Flexibility
- Multitasking Abilities
- Cash Handling
- Staff Training
- POS operation
Timeline
To-Go Server
Olive Garden Restaurant
08.2023 - Current
Tea Barista
Main Street Village Nutrition
03.2021 - 08.2023
COVID-19 Screener
Dr. James Lopez DDS MS MS Pc
03.2020 - 03.2021
Bachelor's of Public Health - Epidemeology
Georgia Southern University
Similar Profiles
Margarita CedilloMargarita Cedillo
Restaurant Hostess at Olive Garden RestaurantRestaurant Hostess at Olive Garden Restaurant
Kaley OsbornKaley Osborn
Server at Olive Garden RestaurantServer at Olive Garden Restaurant
Brandon NucamendiBrandon Nucamendi
Server at Olive Garden RestaurantServer at Olive Garden Restaurant