Summary
Overview
Work History
Education
Skills
Timeline
Server

Melissa Cook

Milan,TN

Summary

Experienced in both quality assurance and customer service with over twelve years of experience in multiple detail -oriented fields, with a specialty in developing and promoting relationships with consumers. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

8
8
years of professional experience

Work History

Quality Technician

West Rock
Jackson, TN
10.2020 - Current


  • Evaluated results against design standards and compliance requirements.
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders and engineering specifications to meet contract compliance regulations.
  • Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Developed and audited practices, programs and reporting system metrics for optimal efficiency.
  • Inspected manufactured parts by reviewing visually and assessing dimensions.
  • Conducted data review and followed standard practices to find solutions.

Server

Wall Street
Humboldt, TN, 38343
10.2019 - Current


  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Asked customers for feedback, solved problems and filled drinks throughout meal.
  • Answered customers' questions, recommended items and recorded order information.

Pricer

City Thrift
Jackson, TN
12.2018 - 06.2019
  • Maintained appearance of facility and merchandise to encourage donors and shoppers.
  • Sorted donations to determine value based on style, quality and condition in connection with original value.
  • Transported merchandise to sales floor, stocked shelves, rotated merchandise and performed mark-downs to comply with company policy.
  • Priced and tagged clothing/household products based on pricing guide to optimize sales volume.

Substitute Preschool Teacher

Milan Special School District
Milan, TN
08.2009 - 05.2013
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Supervised lunchroom and recess activities.

Education

High School Diploma -

Milan High School
Milan, TN

Skills

  • Consistent Procedure and Protocol Use
  • Solution Development and Optimization
  • Adaptability and Flexibility
  • Safety Compliance
  • Problem Solving
  • Materials Analysis
  • Audit Assistance
  • Finished Goods Inspection
  • Attentive and Observant
  • Verbal and Written Communication
  • Quality Issue Identification
  • Critical Thinking

Timeline

Quality Technician

West Rock
10.2020 - Current

Server

Wall Street
10.2019 - Current

Pricer

City Thrift
12.2018 - 06.2019

Substitute Preschool Teacher

Milan Special School District
08.2009 - 05.2013

High School Diploma -

Milan High School

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Melissa Cook