Shatroyia Phillips
Miami,Florida
Summary
Experienced leader and manager in the administrative field with a strong track record of making sound decisions and effectively communicating with others. Exceptional relationship-building skills to connect with diverse groups of people and foster positive connections. Highly adaptable and skilled at adjusting to different situations, ensuring success in any environment.
Overview
21
21
years of professional experience
Work History
Program Director
T L Edwards Foundation
Miami Fl
05.2012 - Current
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Monitored program performance to identify areas for improvement.
- Advanced community outreach efforts by forging strong relationships with local partners.
- Developed and implemented marketing strategies to promote program awareness and participation.
Office Manager
Beneficial Tax Solutions Inc.
Miami, Florida
11.2010 - 11.2017
- Supervised all office documents and company literature
- Prepared and assisted in preparing simple to complex tax returns for individuals or small business electronically
- Furnished taxpayers with sufficient information and advice to ensure correct tax form completion
- Computed taxes owed or overpaid, used adding machines or personal computers, completed entries on forms, and followed tax form instructions and tax tables
- Reviewed financial to determine forms needed to prepare tax returns
Customer Account Representative
MetalTech
Miami, Florida
03.2007 - 07.2010
- Created new customer accounts for hurricane shutters
- Processed client files and scheduled appointments
- Handled various bookkeeping duties as assigned by Metal Tech
- Procured office supplies and services to receivers of Metal Tech
- Resolved issues involving account discrepancies, product delivery, and cost allocation
- Sorted mail, faxed, and photocopied documents for the Service Coordinator
Office Manager
Jackson Hewitt Tax Service
Miami, Florida
01.2004 - 04.2008
- Prepared and reviewed financial records to determine forms needed to prepare complete tax returns
- Provided superior customer service to new and existing clients
- Prepares complete taxes by demonstrating attention to detail, flexibility, and innovation in resolving problems
- Trained new hires at Jackson Hewitt Tax Service
Education
High School Diploma -
Florida High School
FloridaFlorida Memorial University
FloridaSkills
- Relationship building
- Effective leader
- Program leadership
- Staff development
- Customer service experience
- Innovation and creativity
- Quality assurance
Timeline
Program Director
T L Edwards Foundation
05.2012 - Current
Office Manager
Beneficial Tax Solutions Inc.
11.2010 - 11.2017
Customer Account Representative
MetalTech
03.2007 - 07.2010
Office Manager
Jackson Hewitt Tax Service
01.2004 - 04.2008
High School Diploma -
Florida High School
Florida Memorial University