Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Carla Renfroe

Fayette,AL

Summary

Compassionate and dedicated Mental Health Professional with 10+ years of experience providing therapeutic and behavioral support to individuals with intellectual and developmental disabilities (IDD).

Overview

15
15
years of professional experience
1
1
Certification

Work History

Program Director

REM Mississippi
04.2021 - 07.2023

Maintained program compliance with State standards; Supervised staff daily performance and completed quarterly evaluations; Prepared scheduling, orientation, and training; Made hiring decisions, discipline, terminations, and resolved any employee issues; Maintained licensing for program services and supports; Assured timely and accurate program documentation; Maintained and fostered relationships with individuals receiving services, families and guardians along with case managers and behavioral specialists; Developed individual program plans to support and maintain client needs; Reviewed and submitted incident reports

Supervisor Day Service

Communicare Connections
06.2018 - 03.2021

Supervised daily activities of clients who are intellectually and developmentally delayed; Maintained program compliance with State regulatory standards; Prepared and submitted payroll; Prepared daily notes on each client and submitted for billing; Held monthly meetings with Support Coordinators and Behavioral Specialists on behalf of the individuals receiving services; Developed individual program plans to support and maintain client needs; Reviewed and submitted incident reports

Lead Team Specialist

Harden House
07.2008 - 04.2017

Disbursed morning and evening meds as instructed by resident physician; Supervised residents during daily routines and activities; Directed transportation of residents to school and doctor appointments; Recorded resident daily activities, behavior, mood, and incident reports; Implemented schedules of daily activities to ensure structure; Prepared and managed resident logistic details when away from group home

Education

Child Development - Psychology

Ashford University
Clinton, IA
05.2012

Medical Assistant Diploma - Medical Assisting

Medix School
Smyrna, GA
05.2005

Phlebotomy With EKG Certification - Medical

Medical2 Training Institute
Tupelo, MS
10.2002

Associate Liberal Arts - General Studies

Bevill State Community College
Fayette, AL
05.1998

Skills

  • Relationship building
  • Excellent communication
  • Performance management
  • Dependability and cooperation
  • Conflict resolution
  • Program leadership
  • Staff development
  • Staff management
  • Multitasking Abilities
  • Staff hiring and evaluations
  • Problem-solving
  • Decision-making
  • Task delegation
  • Effective leader
  • Team building
  • Time management

Certification

Certified in Basic Customized Employment (CE) awarded by the Association of Community Rehabilitation Educators (ACRE), which helps people with intellectual and developmental disabilities in finding employment by placing them in a job that is tailored to their specific strengths, interests, and needs, as well as an employer’s business needs.

Timeline

Program Director

REM Mississippi
04.2021 - 07.2023

Supervisor Day Service

Communicare Connections
06.2018 - 03.2021

Lead Team Specialist

Harden House
07.2008 - 04.2017

Child Development - Psychology

Ashford University

Medical Assistant Diploma - Medical Assisting

Medix School

Phlebotomy With EKG Certification - Medical

Medical2 Training Institute

Associate Liberal Arts - General Studies

Bevill State Community College