William Dominguez
Ypsilanti
Summary
Observant Property Adjuster with six years of comprehensive experience investigating claims and determining correct amount of compensation for each case. Expertise in evaluating evidence such as photos and recordings to determine extent of damage. Proficient in calculating depreciation factors and replacement costs.
Overview
12
12
years of professional experience
Work History
Property Field Adjuster NCT
AllState
02.2022 - Current
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Negotiated settlement agreements to resolve disputes.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Identified suspicious losses and contacted manager for investigative assistance.
Auto Damage Field Appraiser
Progressive
02.2017 - 01.2020
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Kept current on insurance regulations, laws, policies and procedures.
- Created detailed assessments of damages to property and vehicles.
Service Writer
Dunning Toyota
05.2013 - 01.2017
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
Washtenaw Community College
Ann Arbor, MI06-2007
Skills
- Policy interpretation
- Property inspection
- Estimating repairs
- Claims investigation
- Settlement negotiation
- Proficient with Xactimate
- Licensed in all applicable states
Timeline
Property Field Adjuster NCT
AllState
02.2022 - Current
Auto Damage Field Appraiser
Progressive
02.2017 - 01.2020
Service Writer
Dunning Toyota
05.2013 - 01.2017
High School Diploma -
Washtenaw Community College
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