Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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MICHAEL JACKSON

Marietta,GA

Summary

Experienced insurance professional skilled in handling complex claims with precision and efficiency. Demonstrated track record of conducting thorough investigations, delivering accurate assessments, and achieving successful negotiations. Collaborative team player with a knack for adapting to dynamic work environments. Proficient in effective customer communication, claims processing, and conflict resolution.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Property Virtual Adjuster NCT

ALLSTATE INSURANCE COMPANY
10.2021 - Current
  • Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner
  • Conduct a detailed review of the property and write an estimate to capture the extent of the damage
  • Use high resolution photographs provided by virtual imagery and advanced video technology to collaborate with onsite vendors to identify damages and write a damage estimate from a virtual setting
  • Review the policy and decide how coverage applies and provide the customer with a detailed explanation of both the estimate and the policy
  • Negotiate claim settlements with customers in accordance with business unit standard methodologies
  • Flexibility to work in a variety of environments - independently, within a team, and virtually

Property & Casualty and Life/Health Licensed Agent

TTEC
07.2020 - 09.2021
  • Answer inbound calls and emails to reach a resolution of the customers queries about United HealthCare Medicare products and services during Medicare Enrollment Season and transitioned to selling Progressive Auto policies to potential customers in27 states across the US
  • Sold UHC MA/MAPD/PD products during Medicare Enrollment period from October to December2020

Insurance Agent

Five Star Insurance Agency
04.2019 - 02.2020
  • Aided all clients by utilizing my ability to calculate and quote policy premiums on Auto, Property, Life, Health, and commercial policies
  • Customized insurance programs to meet individual client's needs and affordable premiums along with established methods of payment
  • Served and assisted with existing plans, assisting clients with claims and renewals, retaining80% of policyholders.

Benefits Counselor

Colonial Life
06.2017 - 04.2019
  • Promote thorough education of Colonial Life product portfolio to various businesses in the Atlanta Metropolitan Area
  • Sold products to employees working with the Cities of Atlanta and Conyers Police and Fire Departments
  • Acquired skills and education of a broad knowledge of Colonial Life’s group and individual voluntary product portfolio and service offerings
  • Communicated employer sponsored benefits during open enrollment for companies in the Atlanta area
  • Explained the impact on their paycheck deductions for premiums

Education

Bachelor of Business Administration -

Tennessee State University
Nashville, Tennessee

Skills

  • Claims investigation
  • Damage assessment
  • Property valuation
  • Policy interpretation

Certification

  • Property & Casualty License: Currently licensed in 27/50 states.
  • Life, Accident and Sickness License: Licensed from 2017-2021.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Property Virtual Adjuster NCT

ALLSTATE INSURANCE COMPANY
10.2021 - Current

Property & Casualty and Life/Health Licensed Agent

TTEC
07.2020 - 09.2021

Insurance Agent

Five Star Insurance Agency
04.2019 - 02.2020

Benefits Counselor

Colonial Life
06.2017 - 04.2019

Bachelor of Business Administration -

Tennessee State University

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MICHAEL JACKSON