Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

Malissa Spellen

New York,NY

Summary

Highly organized and detail-oriented Administrative Professional with 10 years of experience supporting executives, managing office operations, and improving workflow efficiency. Proven track record of maintaining confidentiality, managing schedules, coordinating meetings, and providing top-tier customer service. Adept in Microsoft Office Suite, calendar management, and document preparation. While following safety protocols to maintain a safe work environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Wholelife Christian Academy
06.2024 - 02.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Security Supervisor

Arrow Security Corp.
01.2020 - 03.2022
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.

Administrative Assistant

Township Of Irvington
04.2018 - 06.2020
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

Residential Aide

Acacia Network
08.2017 - 03.2019
  • Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
  • Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
  • Assisted with serving food items to residents.
  • Managed resident disputes calmly and professionally; facilitated resolutions that respected individual preferences while preserving overall harmony within the community.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

Education

High School Diploma - Certified Nurse Assistant

Penn Foster Career School
Scranton, PA
09.2014

Skills

  • Calendar & Schedule Management
  • Office Administration
  • Security & Safety Protocol
  • Data Entry & Records Management
  • Customer Service & Communication
  • Microsoft Office Suite & Google Workspace
  • Filing & Document Preparation
  • Expense Reporting & Invoicing

Certification

Patient Care Technician

Security Officer

Timeline

Administrative Assistant

Wholelife Christian Academy
06.2024 - 02.2025

Security Supervisor

Arrow Security Corp.
01.2020 - 03.2022

Administrative Assistant

Township Of Irvington
04.2018 - 06.2020

Residential Aide

Acacia Network
08.2017 - 03.2019

High School Diploma - Certified Nurse Assistant

Penn Foster Career School

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