Cimone Bell
Stanton,CA
Summary
Detail-oriented individual skilled in customer service, administrative support, training, and team collaboration. Known for excellent communication, critical thinking, and customer satisfaction. Committed to fostering positive customer experiences and workplace efficiency.
Overview
6
6
years of professional experience
Work History
Customer Experience Representative
Ultimate Staffing - OluKai
Irvine, CA
04.2025 - 03.2026
- Delivered personalized, prof essional, and proactive support via phone/email for eCommerce and retail customers
- Used systems like Full Circle, NRI, Loop and Shopify to place orders, check order status, process returns/exchanges, check i nventory and submit order requests
- Responded to customer inquiries regarding products, warranties, and store locations within a 24-hour timeframe.
- Processed warranty replacements and ensured customer satisfaction through proactive follow-ups
- Escalated complex issues and collaborated with the appropriate departments while maintaining high service standards
Customer Accounts Representative
LH Global - American Honda Finance
Cypress, CA
02.2024 - 01.2025
- Delivered professional and courteous support to clients regarding account inquiries and payments.
- Educated customers on contract terms, repayment options, and account obligations.
- Balanced customer servicing with compliance to company policies and financial goals.
- Trained and mentored new hires, providing guidance on customer interactions and system usage.
- Managed account updates and case tracking using multiple software systems.
- Collaborated with internal departments to enhance customer recovery strategies and workflow efficiency.
PetHotel Associate
PetSmart
Cerritos, CA
06.2023 - 10.2024
- Provided daily care and supervision for dogs and cats, including feeding, cleaning, and playtime.
- Facilitated both group and one-on-one pet play sessions to promote a safe, enriching environment.
- Maintained accurate records of pet health, behavior, and special care needs.
- Responded to customer questions regarding pet services, boarding procedures, and care updates.
- Supported team operations with cleanliness and safety compliance throughout the facility.
Warehouse Associate
Amazon
South Gate, CA
06.2021 - 01.2023
- Employed at various fulfillment centers to help meet business and customer needs.
- Operated RF scanners to manage fulfillment.
- Assembled and packed orders accurately and efficiently within performance timeframes.
- Adhered to strict safety protocols and maintained clean workspaces to support team operations.
- Participated in team meetings and provided input to improve inventory handling processes.
Supervisor
CVS Pharmacy
Artesia, CA
03.2020 - 05.2021
- Oversaw day-to-day store functions, ensuring high service standards and policy compliance.
- Managed register operations, completed cash handling procedures, and prepared bank deposits.
- Directed team members and led training for new employees.
- Maintained accurate inventory through regular cycle counts and planogram resets.
- Resolved customer concerns promptly to maintain store satisfaction and retention.
Education
Bachelor's Degree - American Sign Language, Linguistics and Deaf Cultures
Cal State University Long Beach
12.2023
Skills
- Customer Service
- Training & Development
- Phone Etiquette
- Intrapersonal Communication
- Data Entry & System Navigation
- Attention to Detail
- Conflict Resolution
- Organization & Time Management
- Computer Literacy
- Call center experience
AWARDS & CERTIFICATES
CSULB Dean’s List Certificate, Black Deaf Project 2023 Internship
Languages
English
Native or Bilingual
American Sign Language
Limited Working
Timeline
Customer Experience Representative
Ultimate Staffing - OluKai
04.2025 - 03.2026
Customer Accounts Representative
LH Global - American Honda Finance
02.2024 - 01.2025
PetHotel Associate
PetSmart
06.2023 - 10.2024
Warehouse Associate
Amazon
06.2021 - 01.2023
Supervisor
CVS Pharmacy
03.2020 - 05.2021
Bachelor's Degree - American Sign Language, Linguistics and Deaf Cultures
Cal State University Long Beach