Summary
Overview
Work History
Education
Skills
Timeline
Generic

Twyana Williams

Normal,IL

Summary

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate technical systems. Effective at operating within Insurance regulations and insurance department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease. Experienced Auto Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering twelve years of experience and willingness to take on any challenge. Experienced Claim Specialist with over twelve years of experience in Insurance. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Claim Specialist position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Claims Specialist

State Farm
Bloomington, IL
04.1999 - Current
  • Followed up with customers on unresolved issues.
  • Conducted full claim investigations and reported updates and legal actions.
  • Reviewed new files to determine current status of injury claim and to develop plan of action.
  • Escalated files with significant indemnity exposure to supervisor for further investigation.
  • Completed onsite Xactimate estimates with photos and narrative reports.
  • Generated, posted and attached information to claim files.
  • Addressed average of 10 customer inquiries and complaints each week
  • Followed up with customers on unresolved issues
  • Escalated files with significant indemnity exposure to supervisor for further investigation
  • Conducted full claim investigations and reported updates and legal actions

Assistant Manager

Best Buy
Matteson, IL
08.2003 - 09.2006
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Managed over 12 employees.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Planned team-building exercises to increase employee performance and job satisfaction.

Education

Bachelor of Arts -

Western Illinois University
Macomb, IL
05.2021

Associate of Arts -

Heartland Community College
Normal, IL
05.1997

High School Diploma -

Rich Central High School
Olympia Fields, IL
06.1993

Skills

  • Settlement determinations
  • Coverage assessments
  • Claims
  • Accident investigations
  • Critical Thinking
  • Insurance industry experience

Timeline

Assistant Manager

Best Buy
08.2003 - 09.2006

Claims Specialist

State Farm
04.1999 - Current

Bachelor of Arts -

Western Illinois University

Associate of Arts -

Heartland Community College

High School Diploma -

Rich Central High School
Twyana Williams