Jeremiah Walker
Lynwood,IL
Summary
Highly motivated and results-driven warehouse professional with extensive customer service experience. Adept at coordinating and managing associate onboarding activities, improving long-term operational capabilities, and administering high-level training programs. Known for excellent problem-solving abilities, critical thinking, and attention to detail. Proven ability to balance and prioritize multiple tasks while maintaining a positive attitude and presence on site.
Overview
2
2
years of professional experience
Work History
Learning Trainer
Amazon (QXX6/RFD3)
07.2023 - Current
- Onboarding Coordination: Partnered with operation managers, area managers, and process assistants to coordinate new hire onboarding activities for over 716 new hires
- Program Administration: Managed high-level program administrative tasks, ensuring efficient operation within the Learning Department
- Ambassador Program: Coordinated ambassador’s standard work, tracked new hire onboarding, and conducted ambassador audits
- Associate Experience Week: Organize and execute “Show then tell” plans for new hires, enhancing associate experience
- Metrics Tracking: Monitored learning curve and continuous improvement metrics at the site level
- PIT Training Audits: Audited Powered Industrial Equipment Training program and ensured trainer standard work compliance
- Training Execution: Executed training programs for both seasonal and permanent trainers and facilitated various training-related programs
- Ticketing System Management: Managed the ticketing system, ensuring tickets were closed within the expected timeline
- Training Program Development: Developed and tracked the effectiveness of training programs, including orientation
- Monitored adherence to established training standards
- Skill Development: Actively sought ongoing skill development by participating in and conducting skill classes and cross-training
- Needs Assessment: Assessed development needs for individuals and groups
- Workflow Understanding: Fully understood workflow and daily production goals, providing support where necessary
- Problem-Solving: Reacted quickly and productively to resolve specific problems, serving as a resource for problem-solving
- Task Management: Balanced and prioritized multiple tasks effectively
- Positive Presence: Maintains a positive attitude and presence on the floor, fostering a productive work environment
- Launched and Supported the new leader training platforms for amazon titled; NextGen and Quriosity
- Launched and Supported Guided Coaching Application, February 2024, an online tool used to manage errors caused by AAs
- Trained and Supported 10 Area Managers, 2 Operation Managers, 2 Learning Coordinators, 7 Learning Trainers (4 from KRB6), and PAs
- Developed 7 Tier 1s to Tier 3s, and 2 Tier 3s into L4 roles.
Warehouse Operator
Amazon (QXX6/RFD3)
01.2023 - 07.2023
- PS- Problem trained to fix mis-received loads from other facilities
- ICQA- Delivers customers products with proper counts, undamaged, and with minimum waste
- Properly Damages product out with WAVE while disposing any chemicals via HAZMAT training
- Delivered associate feedback via APOLLO system when “Lost” product is found
- Participated and lead in GUT Out process for Site
- Understood STAR process while using to complete daily functions individually in ICQA
- Striving for higher quality standard by finding missing product while keeping bin count accuracy
- Learning- Understands and executes learning courses while properly labor tracking associates
- Delivered training as demonstrated via umbrella
- Preformed audits for associates in Process Paths to guarantee proficiency and accuracy.
Education
Associates in Psychology -
Prairie State College
Skills
- Microsoft Outlook
- Microsoft Sharepoint
- Microsoft Suites
- Quick-sight
- Quip
- IWarehouse
Timeline
Learning Trainer
Amazon (QXX6/RFD3)
07.2023 - Current
Warehouse Operator
Amazon (QXX6/RFD3)
01.2023 - 07.2023
Associates in Psychology -
Prairie State College