Richard Capasso
Bloomfield,CT
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Liberty Mutual
Liberty Lake, WA
02.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
MassMutual
Enfield, CT
02.2017 - 09.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Department Manager
Walmart
Manchester , CT
06.2015 - 01.2017
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Education
No Degree - Computer Science And Programming
Capital Community College
Hartford, CTSkills
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Order and Refund Processing
- Customer Account Management
- Data Entry and Maintenance
- Calm and Professional Under Pressure
Timeline
Customer Service Representative
Liberty Mutual
02.2021 - 03.2022
Customer Service Representative
MassMutual
02.2017 - 09.2020
Department Manager
Walmart
06.2015 - 01.2017
No Degree - Computer Science And Programming
Capital Community College