Ladonna Smith
Rome,GA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
12
12
years of professional experience
Work History
Navigation Support Coordinator
Imagine Health
11.2023 - 05.2024
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Customer Care Representative
Elevance Health
02.2023 - 06.2023
- Take inbound calls for STD, LTD and FMLA
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in customers with questions and orders.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Customer Service Representative
UnitedHealth Group
03.2022 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Creeler Operator
Shaw Industries
02.2019 - 04.2021
- Consistently met or exceeded daily production quotas through efficient time management and task prioritization.
- Inspected creelers and components to make sure yarn moved freely and accurately.
- Assisted in meeting production deadlines by effectively coordinating with team members to maintain a smooth workflow.
- Ran associated machines such as warpers to maintain efficient production.
EVS Tech
Aramark
11.2017 - 02.2019
- Clean designated areas of the hospital Replenish cleaning supplies
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
Customer Service Representative
Sykes Enterprises, Incorporated
10.2016 - 11.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Team Member
Lowe’s Distribution Center
12.2013 - 08.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Sales Associate
TJX Companies
08.2012 - 12.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
Rome High School
Rome, GA05.2010
Skills
- Environmental services
- Customer Service
- Relationship Building
- MS Office
- Phone and Email Etiquette
- Handling Complaints
- Goal Setting
- Performance Improvement
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Navigation Support Coordinator
Imagine Health
11.2023 - 05.2024
Customer Care Representative
Elevance Health
02.2023 - 06.2023
Customer Service Representative
UnitedHealth Group
03.2022 - 09.2022
Creeler Operator
Shaw Industries
02.2019 - 04.2021
EVS Tech
Aramark
11.2017 - 02.2019
Customer Service Representative
Sykes Enterprises, Incorporated
10.2016 - 11.2017
Team Member
Lowe’s Distribution Center
12.2013 - 08.2015
Sales Associate
TJX Companies
08.2012 - 12.2013
Rome High School
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