Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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Neeyah Coleman

Neeyah Coleman

Crowley

Summary

Experienced in client support and coordination, excelling in efficient service delivery and customer satisfaction. Strong communication and problem-solving skills enable effective issue resolution. Maintained organized and collaborative team environments throughout career, adapting to evolving needs. Seeking a role with increased responsibility and opportunities for professional growth.

Overview

13
13
years of professional experience

Work History

Navigation Support Coordinator

Imagine360
11.2016 - Current
  • Contact multiple provider offices daily and work with their staff to ensure plan acceptance and available access to scheduling care.
  • Coordinate with Navigation team to research provider accessibility and appointments for the members.
  • Keep high average of performance evaluations.
  • Provide critical related data reporting as needed.
  • Address questions pertaining to deductibles, co-pay, and billing
  • Assisted in the implementation of new policies or procedures within dept, leading to enhanced workflows and better overall results.
  • Managed high-volume caseloads, ensuring timely completion of tasks
  • Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
  • Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.
  • Worked alongside Leadership in onboarding process, providing feedback on best candidates for role

Certified Medical Assistant

Highland Dermatology
03.2016 - 10.2016
  • Health insurance pre-authorization, eligibility, covered treatments, and network participation
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained patient chief complaint and effectively communicated concerns to provider
  • Work in a fast paced setting and providing patients the best quality of care
  • Educate patients on surgical procedures and treatment plan provided by dermatologist
  • Assist dermatologist with surgery/cosmetic procedures; prepare patient for surgery using local anesthesia
  • Handle medical and billing codes
  • Discuss pathology report and lab results with patient

Lead Certified Medical Assistant

Low T Center
05.2012 - 03.2016
  • Supported physicians in delivering quality care through attentive preparation, assistance during examinations, and prompt follow-up on test results.
  • Increased patient safety with strict adherence to infection control protocols and proper sterilization techniques.
  • Professional client interaction weekly by phone or in person responding to inquiries and requests to an average of 200 new/existing clients
  • Management of appointment bookings, files and emails
  • Perform routine blood draws and administer intramuscular injections
  • Maintain lab equipment, documentation of all lab results and quality control
  • Cross trained in both Front Office/Back Office
  • Recruited, trained and supervised multiple medical assistants

Education

Kaplan College
Arlington, TX
05.2012

Skills

  • Proficient typing skills (43 WPM)
  • Client engagement
  • Accurate data entry
  • Proficient in Insurance Verification
  • Proven leadership capabilities
  • Experience with Medisoft software
  • Excel spreadsheet management
  • Microsoft Office, Outlook, Word, Powerpoint
  • Experience with EMR software
  • Problem Solving
  • Time Management
  • Receptionist duties
  • Oral and written Communication
  • Politeness and Professionalism
  • Strong organizational skills
  • Interpersonal and Communication Skills

Accomplishments

  • Imagine360 Navigation Support: Employee of the Quarter (07/28/17) - "For the outstanding work performance and commitment to the core values of the Nurse Navigator Program.
  • Imagine360 Navigation Support: Star of the Week (October 15 - November 16, 2018) - "Recognizing outstanding commitment to soft skills training, Wow'd customer experiences, and the desire to Be Better Tomorrow than Today"

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Navigation Support Coordinator

Imagine360
11.2016 - Current

Certified Medical Assistant

Highland Dermatology
03.2016 - 10.2016

Lead Certified Medical Assistant

Low T Center
05.2012 - 03.2016

Kaplan College

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Neeyah Coleman