Yesenia C. Rodriguez
Miami,FL
Summary
Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.
Overview
13
13
years of professional experience
Work History
Customer Service Lead
Chevron
08.2021 - Current
- Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Collaborated with cross-functional teams to ensure seamless customer experiences across all channels.
General Manager
Miami Ven Pizza Corp
03.2016 - 03.2020
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Bank Teller
Banco Confederado
04.2011 - 02.2015
- Maintained accurate records of customer transactions in line with bank procedures.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Processed customer transactions promptly, minimizing wait times.
Education
Associate of Applied Science - Business Administration
Miami Dade College
Miami, FL05.2026
Associate of Applied Science - Criminal Justice
Central University of Venezuela
Venezuela 08.2010
Skills
- Process Improvement
- Coordination
- Data Collection
- Administrative duties
- Documentation
- Sales Quota Achievement
- Order Management
- Data Management
- Team Development
- Call Center Operations
- Microsoft Office Suite
- Data Entry
- Problem-solving abilities
Languages
English
Limited Working
Spanish
Full Professional
Timeline
Customer Service Lead
Chevron
08.2021 - Current
General Manager
Miami Ven Pizza Corp
03.2016 - 03.2020
Bank Teller
Banco Confederado
04.2011 - 02.2015
Associate of Applied Science - Business Administration
Miami Dade College
Associate of Applied Science - Criminal Justice
Central University of Venezuela
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