Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abigail Hill

Beverly Hills

Summary

Dedicated Customer Service Lead skilled in facilitating communication and resolving issues. Proven ability to train staff and maintain compliance with operational standards. Ready to contribute towards improving customer relations and service excellence.

Overview

2
2
years of professional experience

Work History

Customer Service Lead

Panera Bread
Ocala
11.2023 - 03.2026
  • Led team to provide exceptional customer service in a fast-paced environment.
  • Resolved customer complaints promptly and effectively, contributing to overall customer satisfaction and retention.
  • Provided fast, friendly, knowledgeable service for routine questions and service complaints, enhancing customer experience.
  • Trained and mentored new employees on service protocols and company standards.
  • Facilitated communication between staff and management to quickly address customer needs and improve service delivery.
  • Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.
  • Consulted with customers regarding needs and addressed concerns.
  • Ensured compliance with health and safety regulations during daily operations.

Education

High School Diploma -

Homeschool
Dunnellon, FL
05-2023

Skills

  • Customer service
  • Team leadership
  • Employee training
  • Complaint resolution
  • Process improvement
  • Customer relationship management

Timeline

Customer Service Lead

Panera Bread
11.2023 - 03.2026

High School Diploma -

Homeschool
Abigail Hill