Kyndall Capone
Oxford,AL
Summary
Skilled Service Coordinator with 1 year of experience managing referrals, scheduling appointments and interacting with clients. Exceptional communication skills from initial contact to follow-up. Strong history of managing a high-volume workload while meeting hard deadlines in a fast-faces environment. Proven strengths in establishing and nurturing report with community resources.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Coordinator/Developmental Instructor
East Central Alabama United Cerebral Palsy
Anniston, AL
01.2021 - Current
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Managed caseload of up to 32 individuals and families.
- Developed productive working relationships with schools, and government agencies.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Designed individualized service plans that took into account families goals and preferences.
- Upheld family satisfaction by designing accurate and detailed timelines for all services.
- Evaluate children between ages of 0-3 years old based on DAYC2 and IDA2.
- Complete documentation based on evaluations.
- Coordinate therapy services regarding: Speech, Occupational, and Physical Therapy
- Observe family therapy sessions
- Hold 6 month and annual meetings to review services and progress of child.
- Provide services as Developmental Instructor.
- Hold transition and school meetings with family to discuss continuing services after child ages out of program.
- Provide professional support to family when needed.
- Provide resources to accommodate needs of each family.
- Navigate government programs to update caseload and enter data.
Sales Associate
Old Navy
Oxford , AL
06.2015 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Processed product returns and assisted customers with other selections.
- Completed orders and organized product deliveries to meet customer timetables.
- Tracked stock using company inventory management software.
Education
Bachelor of Science - Rehabilitation
Troy University
Troy Alabama 12.2020
Skills
- Report Preparation
- Work Estimation
- Schedule Preparation
- Team Collaboration
- Job Prioritizing
- Decision Making
- Quality Assurance
- Multitasking and Prioritization
- Professional Communication
- Data Entry and Analysis
- Time Management
- Dependable and Consistent
- Mileage and service logs
Certification
- Developmental Instructor, East Central Alabama United Cerebral palsy - August 2020
- BLS/CPR certified, Anniston, September 2020
Community Services
- Participated in banana bingo for geriatric patients at Troy Health and Rehab Center.
- Participated in 5k color run for Prevent Child Abuse America.
- Participated in pancake breakfast for Prevent Child Abuse America.
- Participated in shamrock and roll event for Pike Regional Advocacy Center.
- Participated in play date in the park for families with children with disabilities.
Internship
Total hours completed: 500
Alabama Department of Rehabilitation Services:
· Observe each case worker's daily responsibilities
· Observe intake session with each individual to ensure qualifications are met for the program
· Review each individual's application to ensure a program that will best fit the needs of each individual
· Review the responsibilities of the facility
· Research items to accommodate for each individual
The Tyler Center at Regional Medical Center:
· Review patient's charts before their session
· Learn the various types of responsibilities of each therapy: occupational, physical and speech
· Review how to treat each patient for their therapy session
· Compose therapy plans for each patient for the therapist to review
· Learn various types of modalities performed on patients
· Observe various therapy session performed by speech, occupational and physical therapy
· Review various types of activities practiced with patients and learn which activity best fits the needs of each patient based on their reason for receiving therapy.
· Observe therapist enter data and input individualized patient notes
Project Search at The Opportunity Center:
· Research each individual's disability that is receives services in the program
· Assist each individual in their work internship
· Assist with transportation for each individual in their work internship
· Assist each individual with learning communication skills
· Review the responsibilities of Project Search Foundation
· Research local programs or facilities in the community to allow young adults with disabilities to participate in an internship.
References
Michele Williams
Supervisor for Project Search at The Opportunity Center
256-452-5336
Eddie Albright
Supervisor for Alabama Department of Rehabilitation Services
256-240-8800
Kristi Ladwing
Service Coordinator/ Developmental Instructor for United Cerebral Palsy
256-848-4058
Melissa Love
Service Coordinator for United Cerebral Palsy
256-282-9279
Timeline
Service Coordinator/Developmental Instructor
East Central Alabama United Cerebral Palsy
01.2021 - Current
Sales Associate
Old Navy
06.2015 - 12.2020
Bachelor of Science - Rehabilitation
Troy University