Ania Sana
Boca Raton,FL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Customer Experience Specialist
Manhattan Eye, Ear And Throat Hospital
02.2022 - 08.2024
- Utilized telephone, online chat and email platforms to deliver outstanding patient service.
- Maintained key performance indicators and acceptable performance levels to support assigned patient base.
- Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Coordinator, Billing/ Computer
Manhattan Ear, Eye, And Throat Hospital
10.2021 - 02.2022
- Entered and maintained departmental records in company database.
- Interpreted management directives to define and document administrative staff processes.
- Executed billing tasks and recorded information in company databases.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Developed documents in Word and maintained Excel databases.
Billing Coordinator
Zara Inditex
09.2020 - 10.2021
- Updated documentation, reports and spreadsheets with financial information.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Maintained detailed understanding of insurance plans and company requirements.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Education
BBA - Accounting
Baruch College Cuny, Zicklin School of Business
New York, NY05.2024
High School Diploma -
Arlington High School
Lagrangeville, NY08.2019
Skills
- Adaptable and Flexible
- Analytical Thinking
- Microsoft Office
- Team Management and Supervision
- Schedule Coordination
- Goal Setting
Timeline
Customer Experience Specialist
Manhattan Eye, Ear And Throat Hospital
02.2022 - 08.2024
Coordinator, Billing/ Computer
Manhattan Ear, Eye, And Throat Hospital
10.2021 - 02.2022
Billing Coordinator
Zara Inditex
09.2020 - 10.2021
BBA - Accounting
Baruch College Cuny, Zicklin School of Business
High School Diploma -
Arlington High School
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