Venissa Avila
Charlotte,NC
Summary
Dynamic and results-oriented professional with extensive experience in child and customer service roles, notably as a Lead Toddler Teacher at Primrose School of Lake Wylie. Demonstrated ability to enhance children's development and ensure customer satisfaction through efficient service. Skilled in cleaning, sanitation, and Spanish, with a knack for fostering positive environments.
Overview
9
9
years of professional experience
Work History
Lead Toddler Teacher
Primrose School of Lake Wylie
Charlotte, NC
09.2021 - 08.2024
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Developed and implemented daily lesson plans that promote physical, mental, and social development.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Conducted parent-teacher conferences to discuss developmental milestones achieved by children under care.
- Assisted with daily operations such as mealtime preparation, diaper changing, toilet training and nap time routines.
- Maintained accurate records of each toddler's progress in areas such as language skills, motor skills, problem solving abilities.
Dry Cleaner Customer Service Representative
Carolina Cleaners
Charlotte, NC
02.2020 - 08.2021
- Provided excellent customer service by responding quickly to complaints or requests for assistance in a timely manner.
- Maintained the work area clean.
- Processed customer payments quickly and returned exact change and receipts.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Operated industrial pressing machines to press and iron shirts according to customer specifications.
House Cleaner
Self Employed Services
Charlemont, NC
01.2016 - 08.2021
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Subcontracted to clean a TJ Maxx location. I was responsible for cleaning the entire store(2019-2020)
Education
High School Diploma -
South Mecklenburg
Charlotte, NC06-2018
Skills
- Cleaning and sanitation
- Positive and cheerful
- Fluent in Spanish
- Reliable
- Efficient under pressure
- First aid and CPR certified
- Excellent communication skills
- Punctuality
Accomplishments
Won "Apple of the year" in December 2023
Was voted employee of the month in 2021, 2022.
Timeline
Lead Toddler Teacher
Primrose School of Lake Wylie
09.2021 - 08.2024
Dry Cleaner Customer Service Representative
Carolina Cleaners
02.2020 - 08.2021
House Cleaner
Self Employed Services
01.2016 - 08.2021
High School Diploma -
South Mecklenburg
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