Open To Work
Gina Defuso
Elmsford,NY
Summary
Dedicated Patient Service Representative with a strong background in EMR/EHR systems and medical billing. Committed to enhancing patient experiences through effective communication and efficient service delivery.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Lenox Hill Radiology
Hartsdale, NY
10.2025 - 02.2026
- Coordinated patient interactions for scheduling and check-in, prioritizing timely and efficient service.
- Managed patient inquiries via phone and in-person, ensuring clear communication.
- Maintained accurate patient records within electronic health record systems.
- Coordinated insurance verification, contributing to efficient billing processes.
- Collaborated with medical staff to streamline patient flow and reduce wait times.
- Provided front desk support, enhancing overall patient experience during visits.
- Educated patients on procedures and policies, fostering understanding and compliance.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Assisted patients with appointment scheduling and check-in processes.
Senior Admitting Clerk
Westchester Medical Center
Valhalla, NY
10.2021 - 07.2025
- Register patients for laboratory tests and physician appointments
- Notify insurance companies of patients visits and procedures
- Maintain and update patient records in compliance with HIPPA regulations
- Coordinate with clinical staff to ensure smooth patient flow and timely care delivery
- Process billing information and collect co-pays or outstanding balances
- Handle incoming and outgoing correspondence, including faxes, emails, and lab results
- Perform patient registration in the emergency room
Medical Receptionist
Dr. Knee
Mt. Vernon, NY
09.2016 - 10.2021
- Assisted physician with patient intake and documentation
- Managed multi-line phone system and scheduled appointments
- Submitted insurance claims and posted payments to patient accounts
- Maintained electronic health records, ensuring compliance with privacy regulations and data accuracy.
- Trained new staff on office protocols and software systems, enhancing team productivity and service quality.
- Developed efficient patient check-in procedures, improving wait times and overall patient satisfaction.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
Associate of Science - Medical Coding And Billing
Berkeley College
White Plains04-2019
Certificate - Medical Assistant
Ultrasound Diagnostic School
Elmsford, NY08-2000
Skills
- Medical Office Administration: EMR/EHR systems, ICD-10 CPT coding, HIPPA compliance
- Front desk & Clerical: Scheduling, multi-line phone systems, insurance verification
- Billing & Records: Medical billing, Medicare, patient account management
- Communication: Customer service, phone etiquette, organizational skills
- Technical: Computer literacy, typing, time management
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridSalary Range
$20/hr - $30/hrTimeline
Patient Service Representative
Lenox Hill Radiology
10.2025 - 02.2026
Senior Admitting Clerk
Westchester Medical Center
10.2021 - 07.2025
Medical Receptionist
Dr. Knee
09.2016 - 10.2021
Associate of Science - Medical Coding And Billing
Berkeley College
Certificate - Medical Assistant
Ultrasound Diagnostic School