Robert Johnson

Worked With Clients to determine vehicle issues.

• Met with customers to discuss service needs and offer available solutions.
• Developed written plans and obtained customer consent to proceed.
• Followed up with customers during and after installations to verify satisfaction.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Upsell customer on suggested maintenance and suggested work.

• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Explained very technical financial information to applicants in easy to understand language.
• Carried out day-day-day duties accurately and efficiently.
• Monitored pipelines to track and log status of loans.
• Proactively identified solutions for customers experiencing credit issues.
• Compiled closing packages for drafting and presentation accuracy.
• Established plans and payoffs for customers' loans, prioritizing control of overall costs.

• Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
• Negotiated purchase prices and explained sales, warranty and optional products.
• Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
• Answered telephone and email inquiries from potential customers.
• Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.

• Assisted customers in finding appropriate parts promptly.
• Ordered parts from various distributors to fulfill demands.
• Conducted cash handling, credit card transactions and register closeout at end of business day.
• Stocked and managed stock of parts.
• Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.

• Assisted customers in finding appropriate parts promptly.
• Ordered parts from various distributors to fulfill demands.
• Conducted cash handling, credit card transactions and register closeout at end of business day.
• Stocked and managed stock of parts.
• Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.

• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacement
• Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Identified and resolved unauthorized, unsafe or ineffective practices.
• Partnered with vendors and suppliers to effectively manage and budget.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Inspected Vehicle Details for Quality
• Detailed Vehicles
• Paint Corrections

• Trained all team members on key roles to maintain flexibility.
• Supervised crew in daily inspections, troubleshooting and preventive maintenance on equipment
• Managed team according to company standards and compliance requirements.
• Maintained safety by implementing effective procedures regarding hazardous actions, materials and items.
• Covered Stations where needed.
• Cashier
• Grill