Jesus Eduardo Garza
Hidalgo
Summary
Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
11
11
years of professional experience
Work History
Branch Banker
PNC Bank
09.2020 - Current
- Developed customized lending solutions to meet the unique needs of small businesses and entrepreneurs.
- Facilitated communication between clients and bank personnel, resolving issues quickly while maintaining client trust.
- Coordinated with various departments to ensure seamless delivery of banking services across all channels.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Cultivated strong customer relationships by providing tailored advice and services.
- Implemented strategies to increase customer retention, enabling investment growth.
- Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
- Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
- Conducted due diligence investigations to mitigate potential risks associated with high-risk customers.
- Facilitated compliance with regulatory requirements by monitoring adherence to policies, procedures, and guidelines throughout the organization.
- Contributed to risk management efforts through diligent verification of client identities before initiating any transaction; safeguarding against frauds.
- Developed a comprehensive understanding of various currencies used in international wire transfers which aided in executing error-free transactions.
Sales Associate
International Bank Of Commerce
08.2013 - 02.2016
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Opened, closed, and updated accounts for customers.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Provided advice on different bank products and financial options.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Collaborated with team members to complete audits within established deadlines, maintaining a consistent level of professionalism throughout the process.
Education
Bachelor of Science - Criminal Justice
The University of Texas Rio Grande Valley
Edinburg, TX07.2017
Minor Degree - Spanish
The University of Texas Rio Grande Valley
Edinburg, TX07.2017
Skills
- Financial product knowledge
- Branch operations
- Transaction monitoring
- Bank services
- Banking document preparation
- Attention to Detail
- Critical Thinking
- Decision-Making
- Relationship Building
- Staff Training
- Suspicious Activity Reporting
- Enhanced Due Diligence
Extracurricular Activities
Served for "Movimiento de Jornadas de Vida Cristiana" (MJVC) from 01/2009 to 12/2017
-Teach Catechism for 2 years
-Visit Children's home for 3 years
-Visit Nursing Home for 2 years.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Branch Banker
PNC Bank
09.2020 - Current
Sales Associate
International Bank Of Commerce
08.2013 - 02.2016
Bachelor of Science - Criminal Justice
The University of Texas Rio Grande Valley
Minor Degree - Spanish
The University of Texas Rio Grande Valley
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