Eddrickia Morris
Houston,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Walgreens
Houston, Texas
12.2021 - Current
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Promoted charity donations and store products to customers.
- Effectively worked with teams and groups for a productive work day.
- Trained new hires on day-to-day duties and expectations.
Warehouse Worker
Amazon
Houston, Texas
05.2021 - 09.2021
- Receive and prepare inventory
- Used handhelds and other technologies to sort, scan, and prepare orders.
- Perform in a fast paced environment with time time limitations, restrictions, and expectations.
Online Grocery Associate
Walmart
Houston, Texas
06.2020 - 06.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Shipping From Store Associate
Walmart
Houston, Texas
06.2020 - 01.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Assembled product container and crates.
- Checked customer orders, labeling, and documentation prior to shipments to avoid delays and customer dissatisfaction.
Electronics Support Specialist
Harris County
03.2020 - 08.2020
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
High School Diploma -
High School For Law And Justice
Houston, TX06.2020
Skills
- Team building
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Analytical and Critical Thinking
- Microsoft Office
- Organization and Time Management
- Data Entry
- Attention to Detail
- Good Telephone Etiquette
- Attention to Detail
- Good Telephone Etiquette
- Attention to Detail
- Good Telephone Etiquette
Timeline
Customer Service Associate
Walgreens
12.2021 - Current
Warehouse Worker
Amazon
05.2021 - 09.2021
Online Grocery Associate
Walmart
06.2020 - 06.2021
Shipping From Store Associate
Walmart
06.2020 - 01.2021
Electronics Support Specialist
Harris County
03.2020 - 08.2020
High School Diploma -
High School For Law And Justice
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