Victoria Martins
Selden,NY
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
3
3
years of professional experience
Work History
Hostess
Texas Roadhouse
Selden, NY
04.2021 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Informed servers of newly seated parties for speedy service.
Cafe Server/Waitress
Jefferson's Ferry Life Plan Community
South Setauket, NY
03.2019 - 04.2021
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
High School Diploma -
Newfield High School
Selden, NY06.2021
Skills
- Time Management
- Reservation Management
- Multi-Line Telephone Systems
- Team Player
- Able to Lift 30 Pounds
- Order Accuracy and Delivery
- Warm and Friendly
- Cool Under Pressure
Timeline
Hostess
Texas Roadhouse
04.2021 - Current
Cafe Server/Waitress
Jefferson's Ferry Life Plan Community
03.2019 - 04.2021
High School Diploma -
Newfield High School