Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ebony Harris

Ypsilanti,MI

Summary

Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

17
17
years of professional experience

Work History

Deli Clerk

Costco
Ann Arbor , MI
2012.05 - 2022.11
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Planned work for deli team to optimize coverage for busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Created appealing food arrangements for party trays and specialized orders.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.

Food Service Worker

St. Joseph Mercy Hospital Ann Arbor
Ypsilanti , MI
2020.11 - 2021.10
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Created appealing food arrangements for party trays and specialized orders.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.

Shift Supervisor

Pizza Hut Inside Michigan Union
Ann Arbor , MI
2010.08 - 2012.04
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Completed store opening and closing procedures and balanced tills.
  • Documented daily production and materials usage in [Software] to track data.
  • Responded to and resolved customer questions and concerns

Food Preparation Worker

Eastern Michigan University Dining Services
Ypsilanti , MI
2003.09 - 2005.03
  • Used culinary and cutlery tools to prepare foods for cooking or cold dish presentations.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
  • Coordinated and oversaw food handling following procedures and sanitation standards.

Custodial Worker

University Of Michigan
Ann Arbor , MI
2000.06 - 2003.02
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Maintained floor cleaning and waxing equipment.

Education

GED -

Washtenaw Community College
Ann Arbor, MI
05.2002

Skills

  • Workstation Setup and Breakdown
  • Adaptability and Flexibility
  • Special Orders and Dietary Restrictions
  • Employee Training and Supervision

Timeline

Food Service Worker

St. Joseph Mercy Hospital Ann Arbor
2020.11 - 2021.10

Deli Clerk

Costco
2012.05 - 2022.11

Shift Supervisor

Pizza Hut Inside Michigan Union
2010.08 - 2012.04

Food Preparation Worker

Eastern Michigan University Dining Services
2003.09 - 2005.03

Custodial Worker

University Of Michigan
2000.06 - 2003.02

GED -

Washtenaw Community College
Ebony Harris