Cierra Powell
Jamestown ,NC
Summary
Knowledgeable and dedicated customer service professional with experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Bilingual Customer Liaison
Triad Behavioral Resources
Greensboro , NC
07.2020 - 12.2021
- Maintained knowledge of latest requirements and support strategies.
- Increased program outreach by building strong relationships with educators and community.
- Forged and cultivated productive relationships with community members and potential partners.
- Collaborated with administrators and teachers on specific plans of action.
Customer Service Cashier
Tropical Smoothie Cafe
Greensboro, NC
06.2021 - 08.2021
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Education
High School Diploma -
Grimsley High School
Greensboro, NC 08.2016 - 06.2020
Bachelor of Arts -
East Carolina University
Greenville, NC 08.2020 - Current
Skills
Goal Setting
Recordkeeping
Complaint resolution
Timeline
Customer Service Cashier
Tropical Smoothie Cafe
06.2021 - 08.2021
Bachelor of Arts -
East Carolina University
08.2020 - Current
Bilingual Customer Liaison
Triad Behavioral Resources
07.2020 - 12.2021
High School Diploma -
Grimsley High School
08.2016 - 06.2020